March 2024 by Michael Ray
Not sure how to rate this Land Rover dealership. I have my concerns.
March 2024 by Andy Gibson
Needed an urgent part for my daughter's Evoque, part was on back order with no date. Fortunately Wayne in parts managed to track one down and get it sent to Kelso, perfect service and appreciate the efforts made to help.
March 2024 by Ian Edridge
Fantastic dealership with very helpful staff including Bruce in sales and Wayne in parts, oh and the coffee and biscuits are also worth the visit!!
March 2024 by Graeme T
I cannot express enough how utterly horrendous my experience with Lloyd Kelso Land Rover has been. From start to finish, it has been a nightmare of epic proportions.When I reached out to their head of business months ago regarding the exorbitant repair bills totalling over £10,000 within two years of purchasing one of their supposedly "luxury" vehicles, he pointed me to his after sales manager who I ended up having to complain about to their company secretary due to him not being able to read or answer an email. Further down the line, it also took their head of business one whole calendar month to respond to an email (something he'd promised to do in a single afternoon), shocking service to a client who had spent almost £50k in cash in their dealership just 2 years ago.Not only did Lloyd Kelso, Land Rover fail to acknowledge the egregious oversight in not disclosing these impending expenses during the sale, but they also constantly reminded me of how they had ?zero liability? in any of the vast issues I had encountered with the vehicle within two years of ownership. Putting much of the problems down to winter driving and living by the sea (salt). This doesn't say much for the durability of their premium, 4x4 off-road vehicles.In their opinion, they sold me a top end luxury vehicle and the fact that it encountered so many issues in such a short time was absolutely no business of theirs. All par for the course apparently. As the vehicle is now 7+ years old with 57k miles on the clock, wear and tear to the tune of £10k+ is fully expected.. Even though the vehicle had been sold to me two years prior in mint condition.The deception didn't stop there. Despite being sold a bill of goods about the vehicle's pristine condition, it quickly became apparent that it was nothing more than a ticking time bomb waiting to implode. From recurring airbag malfunctions to oil leaks, coolant leaks, oil dilution and widespread corrosion (brake pipes/ ace pipes) resembling a rusted relic, the vehicle's laundry list of issues reads like a horror story.And let's not even get started on the after-service. Despite my persistent efforts to rectify the situation, the dealership's response was beyond abysmal. Instead of addressing the numerous known failures and defects, they chose to bury their heads in the sand, offering nothing more than a token gesture of £500 which doesn?t scratch the surface of the financial and emotional toll this ordeal has taken.In two decades of driving, I have never encountered such blatant disregard for customer satisfaction and basic decency. Lloyd Kelso Land Rover is deceitful, incompetent, and utterly devoid of integrity.Save yourself the time, money, and headache ? steer clear of this dealership at all costs.I'd be more than happy to share further details of my experience directly with others to save them from such an ordeal.
February 2024 by REBECCA MARGARET
The day of collecting the car was very stressful due to lack of communication and me having to call and chase on numerous occasions. Failed to put my private plates in the car which they advised they would. Part of the handle was missing and it also scratched the car when delivering it to me. Car was very dirty upon collection and I had to take it to a hand car wash myself. Still ongoing issues with them and poor communication.
January 2024 by Stuart Pearce
Great service as promised
November 2023 by Curtis Derrante
Me and my wife found our dream car at this dealership, the spec was perfect and the vehicle was immaculate. From making the first call enquiring Steve Hamilton took excellent care of us and couldn't do enough for us throughout the whole process. Highly reccomend this dealership, all staff are welcoming and very attentive to your needsMassive thank you from Curtis and Abbey
November 2023 by Steve Vowles
Staff very good and helpful. Good sense of humour too. Recommend this place.
October 2023 by William Forrest
Just taken delivery of Discovery Sport fromLloyds Land Rover KelsoStaff were fantastic in fact people could notdo enough, dealt with all paperwork very efficiently.Sales people were exceptional especially Stewart and Alastair, though all sales help answer our many questions.Many thanks from Ian & LeonoreWould reccomend and use in the future
September 2023 by Michael Calverley
Bought my Range Rover here, it's been back for a couple of minor issues which I accept as it's second hand but that aside sales staff are always brilliant George who sold me my car is always helpful and service department always listen to my concerns and act accordingly. It may be a two hour drive but the customer service is worth it.
August 2023 by Annmarie kelly
Recently bought a car from here and was very impressed. Not too pushy, very informative and great customer service. Big thanks to George for his help. Very happy ?
July 2023 by James Smith
First class service from start to finish and highly recommended to others. Made my car selection process straightforward, expedient and simple. Strong after sales communication.
May 2023 by Rhodri Atkins
Bought an Approved Mercedes GLC over a month ago, parcel shelf was missing. Still not arrived. Fault with start stop system. Unless it?s a new land rover steer clear of purchasing from here.
May 2023 by Chris Smith
easily best and most straightforward purchase of a vehicle I have had. service was excellent
April 2023 by Firash Rafiq
Amazing sales service from Lucy and Alastair. I ordered my new car with them and through the journey they were extremely knowledgeable and very responsive at replying back to any questions I had.Would highly recommend.
