November 2023 by bill Davidson
Store Manager and Assistant Manager blatantly lie to your face. DON'T TRUST.Been a loyal customer to Three for more than 20 years. Changed my mobile number and took a new contract up as i was due an upgrade 1 month b4 existing contract ran out. Was promised a refund on my existing contract if I took a new contract. Spoke to store manager who stated refund would be actioned.Visited store on four different occasions to pursue refund only to be told by assistant manager that I was not entitled to refund. Store manager and Assistant manager blatant liars.Not to be trusted one bit.After receiving a reply(below) to the review above I contacted three mobile support and they too could not resolve the situation, even although the reply from Three (below) stated they wanted to get my trust back. Customer service levels shambolic and not interested in helping the customer. Very very poor.
July 2023 by Marion Mcallister
My daughter got a Samsung flip 4 7 months ago last week we took it to three shop as it keeps turning it off and they sent it away for repair she then received a quote of £352 to fix it even although there is a two year warranty we tried to phone three customer service and could not get anyone to speak to although we tried for an hour so we went into the three shop and the service is terrible she said she couldn?t do anything about it said my daughter would still have to pay the remaining 17 months on her contract although she didn?t have a phone they told us to keep trying customer services as someone might answer I asked if she could give me a direct number she said she doesn?t have one they are obviously only interested in you buying a phone then don?t take anything to do with it if something goes wrong they could not have been less helpful last time I get anything from three. My family have been with three for twenty years being loyal to this company obviously doesn?t mean anything.
July 2023 by Chelle Xwx
Been in the shop a few times and I've got really bad anxiety about going shopping and stuff and the women June was amazing she made me feel very very comfortable and relaxed and was very very friendly such a lovely women and very helpfull .. She made my shopping experience a happy one and I'll look forward to shopping there again .. Staff like that are most definitely needed .. Thanks again June x
June 2023 by Martin Calder
Great place to have a phone from very knowledgeable staff
January 2023 by Mack McCulloch
Helpful staff no problems.
December 2022 by Lisa Graham
My daughter went her first holiday abroad ,when she arrived her phone wouldn't work ,I went to the Irvine shop in a panick ,and staff were amazing totally calmed me down and managed to sort it all for me ,and within few minutes my daughter was able to text and phone , this isn't the first time the Irvine store has helped me , there customer service is excellent and knowledge is first class, highly recommend
September 2022 by janet russell
The staff very unhelpful just because I wanted to cancel my broadband they would not help said I have to call yet I had been told to come in to the shop. Shocking service
April 2022 by James Smith
First class service. I was in the shop this morning and they were extremely helpful and patient.
April 2022 by Archibald Dempster
I did once join but not for long as the mobile signal from Three network was poor.
February 2022 by Shirley Hendry
Very helpful staff...know their stuff!!
December 2021 by Bill Cumming
Friendly staff, not pushy. Listened to what I needed and gave me options. Been a customer for years and never disappointed.
October 2021 by Andrew Shand
Bought a new phone recently. Been back to the shop a few times for help with things I didn't understand or couldn't sort out. Staff were always patient and helpful.It is no exaggeration to say that we stay with 3 because of the shop. In eight years, we have always had good service.
July 2021 by S.M Dougal Glass
First class service from all the staff in the Irvine store as always.So glad the store is back open I've missed girl's so much always make me feel at ease and we always have such a good laugh.Thank you
July 2021 by Sharon Lynn
I have been with 3 for many years. 2 years ago I went into shop for a new phone and met Sammi and June. June gave me a very good listening ear and sorted me with a new phone, my apps sorted and I left feeling like I had a achieved a goal.Today I was served by Liam, very pleasant,and friendly and transferred everything for me.June and Sammi chatted and made me feel very welcome and remembered me from 2years ago. May I add anytime I have been in, everyone has been helpful, nothing is too much of a problem, friendly and great service.Thanks again.
July 2021 by Vivienne Johnston
Three Mobile shop in the mall, Irvine are excellent.Liam and assistant stars, got me a cheaper deal and don't charge the 25 pounds Vodafone charge for putting apps on.Great store.
