December 2023 by John Brown
Excellent staff very helpful
September 2023 by James Kelly
Staff always make me and my wife very welcome very nice staff thanks
June 2023 by TAHA HASSAN
Atm ? facility outsideAnd on the high street or ease access to local people of irvine
March 2023 by William Cooper
Went in there once to unblock one of my cards I verified my security with one of my other cards then end result was the adviser clicked the wrong option and ended up blocking all my cards so training can be an issue, also don't like how there is only one self service paying in machine now, and let's face it banks can be a target, god forbid in a terms of robberies, so think it is extremely dangerous if there is a problem with one of the machines why they close the shutters, if such a situation emerged there's no means of innocent people escape, so I would definitely suggest an urgent review on there measures regarding this procedure.
January 2023 by Connor Lynch
Excellent experience, the bank was very busy and the staff handled prioritising things really well. I was helped by Debbi who could not have been more helpful, she sorted the complication with my account with ease and had fantastic customer service!
July 2021 by Jamie Hart
5 star service, doing all they can to keep everyone safe during COVID -19. All staff doing their bit but my thanks go to the young lady on the door, she must have been very cold considering the weather but her smile warmed the building. Also to the young chap at the counter who was friendly and professional with his manner and helped me carry out my transaction, keep up the good work. Stay safe!
July 2021 by Vivienne Johnston
Lovely, friendly staff from the minute you walk in. Fantastic customer service. Other ill-mannered places could learn from this Branch.Could not do enough to help. Nice n clean. Hand sanitiser conveniently at the entrance.
July 2021 by James Cooper
Although writing a post about a bank might be rare I feel it's only fair to applaud my bank which I have been a customer for over 40 years The Bank Of Scotland in Irvine is doing an exemplary effort at keeping it's customers safe from covid 19 as is possible, safe distancing, antibacterial hand gel and a member of staff making sure at all times that everyone sticks to the rules, well done to all involved being strict is the only way this virus will be beaten and this bank is doing just that. Five stars for a great safe effort.
July 2021 by Brian Lindsay
Staff have been ever so helpful on every visit I have made
September 2020 by Evelyn Noble
I like going into the bank to pay money into my account using the pay in machines as it beats the queues and it counts the money and gives you a receipt and the money is available instantly. When I have had to speak to a member of staff I have had great customer service from here.
September 2020 by Ian Beattie
Absolute madness they don't let you pay your money into your wife s account .
August 2019 by bonnie mae
waited far to long to be seen to solve a problem with my card. they had 3 people dealing with 1 persons problem. they do have alot of staff. unfortunately they tend to be wondering around asking if they can help. when you tell them what your issues are they tell you they cant help and you must wait to see someone that can.
January 2019 by Jim Banks
Excellent service, very professional, they make you feel very comfortable and are very assuring. I have had no problems with this bank and highly recommend you get on board this is the real Bank of scotland.
September 2018 by Jim Banksy
Excellent service, very professional, they make you feel very comfortable and are very assuring. I have had no problems with this bank and highly recommend you get on board this is the real Bank of scotland.
April 2018 by Jim Banke
Excellent service, very professional, they make you feel very comfortable and are very assuring. I have had no problems with this bank and highly recommend you get on board this is the real Bank of scotland.
