November 2023 by Ian Bailey-Scudamore
Following a rather unfortunate incident at VisionExpress in Taunton last year, which was satisfactorily resolved, I returned home to the VisionExpress branch, Eastgate Centre, Inverness.I was greeted warmly by Amy, who promptly came to the Reception Desk while her colleague was attending to another customer.The lady introduced me to Eva, a charming Polish lady, who listened intently to my request.I have been a customer of VisionExpress here for many years and purchased several pairs of glasses...for reading, computer and distance.Only new lenses were required for one pair of frames. No pressure was exerted to buy new frames.My requirements were discussed at length. During two winter months in the Highlands of Scotland, the sun is very low. Driving on an undulating road, the blinding sun can appear without warning, rendering it impossible to see anything at all for several seconds. Sun visors are no use on these occasions.Ewa suggested green grey lenses this time, with a graduated tint and anti-glare coating. She took extra care checking the optical up-to-date prescription details and measurements (I'd had a recent test by another optician). Ewa consulted Amy and Dave to double check some technical details.Ewa offered to have the spectacles (which should be ready within a fortnight) posted to me, but I preferred to collect them. She offered text message, email or phone to inform me when they're in store.VisionExpress have superlative eye testing equipment, but would amount to nothing if it weren't for highly competent optometrists.Ewa is a consummate professional, highly competent, has a high degree of concentration to detail and is dedicated to providing the best standards of customer care. She puts customers at their ease and clearly enjoys her work.All the staff are a credit to VisionExpress...exemplars in their respective fields.Highly recommended.
October 2023 by Kate Leggate
Tried and failed with contact lenses before elsewhere but they recommended Dave in the Eastgate. I went in fully expecting to fail but he was superb! Clear instructions and made me feel at ease. I've always had good service in this store so would highly recommend.
September 2023 by Becca Cameron
I?ve been with vision express for over ten years now. Dave has been my optician for nearly all that time, he?s always happy, helpful and very knowledgable. Dave and the rest of the team at the east gate practice always go above and beyond. Highly recommend!
September 2023 by Steve Cockburn
Very friendly helpful staff and excellent service.
August 2023 by Scott don
I received excellent and efficient service. The person understood my problem and acted in a very responsible way and sorted everything to my satisfaction
August 2023 by Richard Bruce
excellent service the assistant was very helpful I was taken straight away always helpful
July 2023 by James Macdonald
Very happy with the gentleman that served me today " most helpful and efficient service.
April 2023 by Alasdair Moodie
Arrived for my appointment right on time and was seen straight away; given all the tests, and vision clarity reassurance which concluded amicably. Thank you Amy....
February 2023 by Margaret Toole
Excellent service and willing to explain any issues you may have.
December 2022 by Rachel Wilson
I put my glasses (which were approx 6 months old and were very expensive) in to be repaired as they broke when I picked them up off a table. In fairness to Vision Express they agreed to replace the lenses free of charge. However, after stating that they were being repaired and giving a date for completion I was left hanging with no further update and an Oops something went wrong message on their tracking system. After I contacted the store it turned out that they had broken my frames and I had to wait for them to get another frame. I eventually got them back but had to return to the shop again as they were pulling my hair out from my temples. After approx 6 weeks my glasses broke again and I took them back to be repaired Vision express as usual ask for payment upfront and gave estimate for completion. Again I find myself in the position where tracking advised my glasses would be ready today and then the dreaded Oops something went wrong message appeared again. I had to phone the shop, only to find out again that they have broken the glass this time and here I am waiting again while they sit there with my money already paid to them. They did not even have the decency to contact me to explain what whe there was a delay either time it was all left to me. This is the last time I shall be using them. I am disgusted by the lack of so called service from them.
November 2022 by colette smith
I arrived early for my appointment, and was taken care of ,right away . all the staff very professional. Very happy with the service I had .Many thanksColette Smith.
October 2022 by Debra Shortland
I had my eyes tested recently and the whole team were very friendly.My test was carried out by Greg Budd. I have to say, he was very thorough! He listened to my concerns and whilst being quite humorous, which made me feel very at ease, he was very professional and courteous throughout. He explained carefully about problems with my eye health and gave me lots of advice on changing my own health habits too, which I will definitely act upon!I would definitely recommend Vision Express, Inverness!
October 2022 by Gloria Perez
I was travelling around Scotland and had sand on my eye which didn't go away with several days of eye washing. My health insurance got me an appointment with Vision Express and the optician could see that there was grit stucked in my eye. She gently removedly and it was an immediate relief. The girl on the reception was very patient with the insurance people who had to do the payment. All my gratitude to the staff in this Vision Express.
September 2022 by Janet Montgomery
My experience was excellent with vision express where I was seen very quickly in an emergency appointment . I was v worried about my eyes but they happily found nothing wrong . Was really relieved . Very kind courteous staff . Thankyou to all I spoke to .Janet ?
September 2022 by Roisin Monaghan
Fantastic experience and first class service from Amy, Kirsteen and Millie when we recently visited vision express in Eastgate Shopping Centre, Inverness. Fantastic attention to detail and patience when we were choosing our frames.
