May 2023 by Google user
We had a rare trip into Eastgate Centre Inverness today.\\nWe were looking for specific birthday presents, and maybe a few surprises.. Boots was our first port of call, we were waiting at the fragrance department for quite some time, before I approached an assistant for some help and advice....\\nI was disappointed that the item in question was out of stock, there were other options however, we decided as the lady must have been tired, it was nearing the end of the day.. so we chose not to purchase anything..\\nOn going around the corner, the young lady in the shop smiled as we passed, it too sold perfume, ...\\nWe were pleasantly surprised, she offered a selection of sizes, and explained to us the benefits of eau de parfum as opposed to the other,\\nHer product knowledge was amazing, and you could tell she knew her stuff. We went onto talk to her regarding perfume for teenagers, daughter too has a birthday soon.. I also had a nearly empty bottle of my go to perfume.. this is where the fun begins, after her allowing us to sample most of the best sellers, such a selection, I just couldn't decide, buying for somone else is difficult when this offer came about, that we could purchase a samlple 10 ml of any fragrance for £10 along with travalo fragrance capsule. This solved the dilemma, so we purchased two 10 ml samples to try.\\nThe customer service was excellent, although Harriet had not been working there long, I asked how she knew so much? Through Ann, her senior assistant and obviously her trainer and mentor.. well done Ann, this young lady is a credit to you!!\\nWe left feeling great, with the same product we set out to buy, £25 cheaper than the previous store, along with more unexpected purchases, thats what it's all about....\\nWell done Ann and Harriet, The Perfume Shop are so lucky to have you ladies!!\\nSee you soon. ;-)
February 2023 by Norma Murray
I Love perfume!! What more can I say?! Very pleasant guy,from Oban (originally ), who served me, very pleasant, helpful, knowledgeable, and got a good sale put of me! Thanks ?
December 2022 by Dan Magee
Super helpful
October 2022 by TOM ODERO
The best perfume seller in Inverness
September 2022 by CHR1SMCLOUD
If you order online you have the ability to collect from your local store after 30 minutes when stock levels dictate. This is exactly what I did. After paying, I went to my local store in Inverness 3 hours later (25/08/22) to be told by the supervisor on duty that it needs to be ordered in to their branch and I?ll be notified when it?s delivered to the shop (she did this without checking my order on her computer and despite there being at least 6 bottles of the product on the shelf behind her). After me informing them that my order specifically stated my product was in stock and that I was able to collect same day, the gentleman serving kindly checked the computer system and confirmed what I was saying, he turned to the supervisor and said he?s quite right it says collect from the store same date. She shrugged her shoulders and replied ?Make his order up then but make sure that you take his name and address and order number then cos when the replacement comes into store we?ll need to replace the one off the shelf?. Absolutely terrible customer service at the Inverness branch at Eastgate Centre. 1 product purchased for £124, will go elsewhere next time. Avoid.
September 2022 by zac macneil
Nice and understanding staff, a rather small collection but for the size is good.
February 2022 by K F
After a previous bad experience at this store, I can say that my faith has been restored getting EXCELLENT customer service and assistance from Louise....Thank you.
July 2021 by Gordon Munro
Great selection and fab staff
July 2020 by Steve ?Fawnsy? Fawns
Will give it 5 stars as i visited shop on my birthday 2nd January and the staff member on was awesome and so helpful but a huge disappointment with lack of sale items or decent prices ... Used The Perfume shop allover and i found this my worse shopping experience for a decent product at a good price .. Like many I went online when back at my hotel and bought what i wanted from a competitor much cheaper ...
August 2019 by Angela Dillon
Fab staff and great service good selection of products
December 2017 by Connor Gray
I went into this store today to get a gift for my mum a perfume that I know she like I was looking and find it next minute I can here a staff member saying can I help you thinking she was meaning it to me I turn around side yes then she side well I was asking the women behide you she mist thoght he in his 20s and is a guy so he won't be baying I walk out the shop went to boots got the perfume for my mum so perfume shop Inverness you lose out on a £40 sale all because of you thoght I was not going to bay and the women behide me was going to bay
August 2015 by Jennifer Paton
Great service
June 2015 by Kevin Lallah
I have purchased products at the Inverness branch on two occasions; this will be the last time. Iâ??ve found staff to be haughty and cliquey. Both times, I got bombarded with deals and extras when I expressed an interest in a particular product. I clearly stated that I wasnâ??t interested in other promotions, only to find that staff persisted in offering deals. When staff members finally got the message they resorted to stroppiness and petulance.
This is customer service at its worst. Charmless, grasping and downright ignorant. Finally when a man buys perfume for his wife/girlfriend donâ??t treat him like an idiot as this reflects badly on company training and life experiences of individual staff members.
