July 2025 by Walter Geddes
Delighted to have bought another Jaguar from Parks Jaguar Inverness. My fourth car in the space of 5 years. They are definitely doing it right as I keep going back. Excellent service from the start to the finish with excellent vehicles.
A drive in a jaguar is a very comfortable and pleasant experience. I will certainly be going back when it is time to change the car.
July 2025 by Ian Lawson
Aftercare service and responding to emails terrible, take no responsibility for supplying a damaged £50000 F Pace SVR.
Less than 1 star.
July 2025 by Ian Lawson
Bought a 21 reg F Pace SVR, 2 weeks into ownership O2 sensor failed, booked car into local dealer Stratstone Newcastle who discovered a large hole in undertray and damaged bracket. Informed Parks who ignored my emails, issue went on for weeks with constant denials and excepting no blame. Car is getting repaired at my local dealership at my expense. Poor aftercare and communication from Parks souring the whole experience.
Update, emailed relevant information as requested, what a surprise, NO response, not really surprised, car now fully repaired by a reliable dealer Stratstone Newcastle.
July 2025 by John Fitzgerald
Just had my Jaguar XE put through it's first MOT at the Parks and it was great experience and treated brilliantly by all the staff. Chelsey in Service dept was brilliant and looked after me really well and even organised a lift back home on dropping off the car and I was picked up in the afternoon when collecting the car back from the garage. First class service around.
June 2025 by Andrew Dodd
Very helpful. Sorted the car in good time. Provided helpful lifts. Expensive
May 2025 by Fenella Scott
Excellent customer service.
March 2025 by alan mackinnon
Nobody really interested in assisting or being considerate with regards issues with car. Needed full set pads and disks at 29k and then set front wheel bearings at 40k which is really worrying. When challenged jaguar parks it's just one of these things with jaguar . If you require and positive response I suggest only route is jaguar assist. Far from impressed
March 2025 by Nicola Innes
Been trying to book car in for service. Have phoned in several occasions. Reception just put me through to service department, who never answer the phone. Have held line for at least 10 minutes and gave up after this on several occasions
February 2025 by Mark Lindley-Highfield of Ballumbie Castle
Disappointing experience. Car not cleaned for return. Screen wash not checked and replenished on a minor service. Failure to contact when promised. Thankfully, the young lady from service gave a very warm welcome, which was the one redeeming feature.
November 2024 by Irene Murray
Excellent service thank you@
November 2024 by Alexander Clark
Looking to upgrade from my XE, called into Parks JLR in Inverness. Received what I felt was excellent attention from Andris (not ?in your face?). Viewed a selection of 2nd hand vehicles before opting for a 23 plate F Pace, all in all a good experience.
November 2024 by Dek Andrew
Exceptional used car buying experience.
Staff professional, thorough and friendly.
Service before, during and after purchase was above and beyond what was expected from all staff dealt with.
A thoroughly enjoyable experience for a significant purchase.
November 2024 by Alan Stanfield
Unable to sort problem after waiting several weeks for an appointment. In attempting to sort problem some other functionality was disabled so left worse off and now have to wait another four week wait (earliest appointment) until can take car back in.
September 2024 by Mary Auckland
Called into the showroom while on holiday to sort out an in-car warning re tyre pressures. Brilliant service from walking in until leaving. Special thanks to Val, Harriet and Mariusz
March 2024 by Alex Watt
Excellent people to deal with.
