February 2024 by Barney Steel
Nice pharmacy with great staff good place get holiday jabs
January 2024 by gatekeeper9
Very pleasant and helpful staff.
January 2024 by Lj Macdonald
My whole family use this pharmacy and I cannot fault it. YES they are busy, extremely,because they are truly the only pharmacy with colleagues and pharmacists that care, know how to communicate and have been trained fantastically, they take time to listen to you.When I first joined and few years ago, I was bowled over when the pharmacist called me over to give me advice on a drug I had been prescribed. That truly do all care for their patients - my whole family will all vouch for that.Yesterday I popped in to collect my repeats, and felt so sorry seeing them rushed off their feet like busy bees and it was BUSY, lots of grunting and groaning - the team were evidently all placed on shift to help with larger numbers, but they busied about with a smile on their faces and such manners. As always, despite the short wait (as the prescription had only just arrived), I find going into Lochardil Pharmacy a joy.Each of the staff and the young girls are super eager to help and they listen so well, so, so well, some GP receptionists need to take heid and give their heads a wobble.Well done team - yesterday demonstrated that you guys also pull together at busy periods and the best bit - you were all so jolly, smiley and welcoming- As per!Well done all staff, approachable, friendly, empathetic, seriously good listeners, always proactive, can do attitude.We all appreciate each staff member and the role you play within the pharmacy. I used to work at a Practice so can understand how stressful it can get dealing with people who are distressed, in pain and not getting much help via NHS - think you all deserve a medal! Thank you for 2023, and for this coming yearBest wishes and Merry Christmas ??
December 2023 by Lauren Mac
Went in today to speak to pharmacist about a chest infection I have had since last week. I was given a form to fill out and I asked the lady at the desk if I need to put in all my medical history or just the medical history in relation to what I had come in for. She took the form off me and told me not to worry about it. She then took it to someone and came back to me and said there is nothing they can do until I have had it for at least 3 weeks. Think this is amazing that they are able to determine this without even listening to my chest or taking any of my details. Had the woman not taken the form from me I would have wrote that I have previously been hospitalised with pneumonia and had numerous problems with my chest all my life and not once have I been told to wait 3 weeks before they can prescribe antibiotics! Absolute joke! Just another NHS service fobbing people off!
November 2023 by Stuart Wilson
Would have liked option to have Jags in each arm.
October 2023 by Aron Winter
Was on vacation from the States and, after much confusion amongst other pharmacies and GPs in Inverness, Lochardil told me they would happily see me for my emergency concern. The pharmacist was knowledgable and listened to my symptoms, then prescribed a course of antibiotics. The whole thing was less than $70 American and the experience was really good. Better than any walk-in clinic in the States.
October 2023 by William Duggie
Disgusting service. I have severe eosinophillic asthma & need emergency steroids. Have been with the pharmacy for over 10 years the pharmacy is fully aware of my history. Respiratory consultant told me to start on my emergency steroids immediately. Unfortunately, the ones I have are out of date. Despite having my historical records, lochardil pharmacy refused to help & sent a young lassie out to speak to me. Instead of starting my much needed treatment dose I'm now rushing around trying to get an appointment. Treated like a business rather than a patient so I'll take all future prescriptions elsewhere.
August 2023 by Donnie Hossack
Best pharmacy in Inverness so helpful and friendly.They go out of their way to help you and they also keep the queues to a minimum
July 2023 by C O
Anytime I have phoned asking for advice etc I have found the staff most helpful and friendly. Today was exactly like that, so felt it only right to give 5 ? Very much appreciated, thank you. ?
July 2023 by Hemant Chawla
Bunch of very busy people, who try to make fool out of you.Time wasters.
June 2023 by Robyn Law
I've struggled with blocked ears for a week , but the last 2 days every conversation I had had been has been muffled and have found myself lip reading. Other audiologist company's were quoting a 2 week wait for appointments.The staff couldn't have been more helpful , assisting me straight away...and a huge thanks on being able to leave the consultation room able hear again ?
June 2023 by Murdoch MacKinnon
Cannot speak more highly of these guys. Every year without fail they are super helpful and friendly. Thank you everyone there!
April 2023 by Ben Callanan
Great service yesterday.After complications seeing my doctor I went here to see if they could help me.I could hardly talk and was in agony.The guy with bright white teeth (a full compliment by the way) totally helped me out. Absolute superstar of a man.Gave me a bag of goodies to get me back on track and today I feel alot better.Thanks so much.
February 2023 by Angie Innes
Usually very helpful. Called to order a gf product for my husband. I don?t get out much due to his Dementia & Parkinsonism unfortunately it now seems to be a problem to call in to order it. Staff member kept me waiting on the phone then requested that I go in to the pharmacy with an order form as they don?t accept orders by phone although this didn?t seem to be a problem previously. What has happened to good old helpfulness. Very disappointing service.
December 2022 by Jamie Farquhar
Whenever I've gone in, I'm always finding the service very slow with staff apolosing for prescriptions being unfulfilled to just about everyone, including me. It's an uphill battle to get medicine from this pharmacy.Today, I went in with a repeat prescription slip. Long story short, the answer was no, and I was told that I needed to make two 220 mile round trips just to get medication that was sitting there right on their shelves. They've managed it before (with much persuasion) but today was a total non-starter for whatever reason.My local pharmacy in Thurso runs like clockwork. If I go to the doctor and I'm prescribed something, by the time I make the ten minute walk there, it's ready to go. Repeat prescriptions are ready in a day or two, no fuss at all.I don't blame the staff, not one bit. They're constantly buzzing around trying their best to rectify issues. It must be really tiring for them, yet they're always really nice. It seems this pharmacy has a major issue with management - or a total lack of it. It's an absolute embarrassment.If you're visiting this area, like I am, avoid this place like the plague. You'll find yourself running out of vital medicines with no help. Go to a competent pharmacy that actually cares for patients.
