January 2023 by Gordon Donaldson
Absolutely first class service! My new Tag Heuer required the bracelet to be adjusted to fit my wrist and as soon as we walked into the shop both the Manager and Assistant Manager could not have been more helpful.Within 10 minutes, the manager returned with the watch adjusted to fit perfectly.In addition, the Assistant Manager was also very helpful and engaging and both he and the manager have an excellent knowledge and appreciation for watches in general.Finally, my wife asked if they could clean her rings whilst we waited and again, it was no problem; they came back sparkling within 5 minutes. Highly recommended professional service!!
January 2023 by Martin Moth
The staff were nice. The manager, Helen I believe went way above and beyond sorting out an issue I had with a watch bought from another store. She spent ages for me and got it sorted. Thank you Helen and co. Apologies if I have your name wrong.
December 2022 by Margaret Armitage
Very helpful staff, pleasant too
March 2022 by Paul Hunter
My local Ernest Jones in Carlisle sent my omega to the Inverness branch for bracelet adjustment,Perfect job and great service from both stores
December 2021 by Fhdid Dnsis
Excellent experience from start to finish! I had 2 rings both needing re sized and one needing a repair. Having previously gone to another jewelers in Eastgate near M&S who were not very helpful Ernest Jones could not have been more helpful, knowledgeable and friendly. The repair was done beautifully and both rings came back looking sparkling and new! The staff in the shop when I collected were different to the ones we saw before but just a friendly and nice. Won't be taking my jewellery anywhere else from now on. Excellent!
December 2021 by Viven Milne
Great selection and staff helpful
July 2021 by Joan Johnston
Great jewellers
October 2020 by Yingjun Guo
All big scale shops like "Ernest Jones" can give you good service. I have bought necklaces, ear rings, diamond rings, bracelets during so many years in large formal shops. And I have been always happy with the service, policies, promise, quality. But small (or local) shops are very very different. They give you smiling face when you buy but they give you horrible face when you go back for problems. Do not be attracted only by the "patterns" and "styles" without focus on quality. Anxious to get things on the cheap. Honestly, I've got lessons.
October 2020 by Anthony Frank
Got our wedding rings here, staff are amazing super helpful
October 2020 by warren caine
Good jewellery store
May 2019 by Sarah Campbell
Beautiful selection of jewellery and watches. Helpful staff
June 2017 by John Wright
Decent jewellers with a good selection at reasonable prices
