October 2023 by Thomas Boles
Busy shop but staff are excellent with their customer service and knowledge of everything ?
September 2023 by Derek Mackintosh
Member of staff who dealt with me was very knowledgeable
August 2023 by Ayrshire Reindeer
No phones in stick cannot activate Google phones , wasted trip
May 2023 by zara sim
First class service from Alfie in the Inverness store this week. Very helpful and efficient. This kind of staff member is why I have always chosen EE.
March 2023 by Elizabeth Taylor
If I could give this company a 0 I would ? so last week I ordered 5 devices which I need for the household. Had the run around for a full three days last week and was being told tomorrow constantly for a email verification after I already accepted the terms and conditions which I have proof of. Waited the full weekend for a email still nothing Monday morning. Call Monday to be told that only two are coming and will be delivered today fair enough but what about the rest? So after THREE phone calls which were 1 hour each 2 of the calls to be told to wait again and the last one is where we got somewhere. To be told they don?t know how it happened but put me through back to sales to try order another which I was told I cannot put it through so anyhoo I?m sitting with terms and conditions and paperwork that tells me in BLACK AND WHITE that it was accepted and that I signed terms. Where was customer service basically telling me that I cannot get what I ordered. But that?s fine opened a complaint was told 24hours they?ll get back to me let?s see ?? I will be going further with this to a different organisation to put a bigger complaint in about this provider. They are definitely NOT uks number 1 provider. They will also not be getting a brown pence from myself until this IS sorted this was a mistake on the companies behalf which they should be accepting and taking full blame and just taking the proof into consideration that is there in black and white.
March 2023 by Shannon Dunn
Waited over 20 minutes to be seen by anyone. all I was doing was picking up my handset. Untrained staff had no idea what they are doing. Store full of people waiting
October 2022 by James Brown
I wonder if the other 1 star review was dealing with the person who is now store manager that I spoke to today. His attitude was completely dismissive and condescending towards me. I really don't think I'm going to get my new phone from EE now as a result of this encounter. Conversely the two members of staff I dealt with in previous days were very polite and helpful.
July 2022 by Zoë Le Fay
We have had a fault with our service for 2 months. It's got steadily worse and worse. We had two engineer visits where no one turned up. We've spend hours on the phone to people. No one can figure out what is wrong with it. Its almost impossible to actually speak to someone when you have a fault, you have to go through a bot which takes half an hour. It's takes them upto a week to send someone out. When you do speak to someone they really don't care, like you're a hassle to them. When you work from home your Internet is your livelihood, they could atleast be sympathetic. I'm sure they're great when things are smooth but watch out if you're unlucky enough to have an issue.P.s. EE if you're reading this, my dog has better customer service skills than your entire team. Maybe you should stop bragging about your excellent customer service and assess their training.
June 2022 by Philip Barrett
Showed up when the doors opened & left 15 mins later with exactly what we needed. Connor was super helpful, understood the available products and didn't try to upsell us.
December 2021 by Helen Acreman
So impressed with the knowledge and customer service of the EE shop in Inverness! Despite being short staffed and under pressure each customer was given the time they needed to conclude their business. Not sure, but I think Ellen is the manager and she runs a great team.
November 2021 by Ruth Riddell
First class service, Ellen very knowledgeable and very helpful.
July 2021 by Stephen Goddard
Very helpful and efficient, cannot fault them staff really helpful ?
July 2021 by Sue Brennan
Problem done and dusted with professional and friendly help.
January 2021 by Craig Hunter
The staff are very helpful and friendly, EE as a company dont do better deals for loyal customers.
December 2020 by Austen-William Poll
I had a shocking experience here on 12/08/2020. Utter jobsworths. They cant seem to do anything aside from refer you to a helpline number which is pretty useless when your phone is not working. In addition one of the staff members was quite astonishingly rude. Kept answer back, interrupting, arguing and being generally belligerent. Was openly scoffing at me. I asked his name 3 times and he refused 3 times, shouting his refusal in response. It was honestly like being is a children's playground. This is the very worst service I have experience in my life. I have left EE out of principle. Appalling
