March 2024 by robert murray
If you want to spend a lot of money and eat little try one of their sandwiches only £8.29. 2 slices of bread some chicken and ham green leaves and mayo.
February 2024 by june adams
Rude staff in restaurant area. No members of staff to help with a large purchase.
January 2024 by Real Honest Reviews
Rude Cafe colleagues and very limited colleagues in store. The place is dirty and going downhill! With the previous reviews that I just viewed promising changes I can see that just an empty response and nothing seemed to have changed. Loads on 1 star reviews. Shame the store is so poor as it has the potential.
January 2024 by J A
Awful customer service and the food is either cold or rock solid. The coffee and teas are luke warm and the place is far too expensive.
January 2024 by Lesley Hill
Love Dobbies. Went in for lunch, which was lovely and nice to have Gluten Free options ? Also took advantage of the 50% off Christmas decorations including a very nice Santa's musical train for my Grandson's.
January 2024 by Lianne Cumming
This place is OK however I find the majority of their staff to be quite rude. The cafe isn't the best either ordered a caramel latte it was freezing cold and had zero taste it was juts like cold watery milk. Went to ask for a new one and the lady rolled her eyes and stated she didn't have time for this. We walked out disgraceful service.
December 2023 by Julie Cameron
£5.99 for a scabby bacon roll! U having a joke?? 1x slice of bacon what an over priced joke
December 2023 by teresamac.bm83 clachnacuddin123
1st visit to dobbies cafe in a while and WOW has it gone downhill!! Ordered a couple of kids packs. The cheese sandwich my young daughter would have done a better job making it, most of the other items you can choose from not there. For the price a Disgrace. We managed to find one table in the whole place that was at best semi clean. The other tables were either full of used plates/cutlery or looked like they hadn't been wiped down in days. Barely any staff in the place, poor guy was covering the hot food/coffee machine and checkout, small wonder my daughters freshly made sandwich was so shoddily put together. Certainly won't be returning until I start hearing the place is getting it's act together
November 2023 by steve macdonaald
If I was given the choice,on a cold day,of you having the Christmas music or the heating switched on,I'd have gone with the heating.unfortunately Dobbies went with the Christmas music.so we had a coffee elsewhere instead
November 2023 by Carole Macleay
I?m in cafe now. Staffing levels very poor. Ridiculous wait times for a coffee. Coffees cold. Room cold as apparently cold air stuck on. Scone was so thick it just crumbled into pieces when opened. I?ve been coming here for years but won?t be back
November 2023 by Stephen Brown
my self and my son went for a hot chocolate and a cake the hot chocolate was just about £5 each it was one of the worst hot chocolate we have ever had it wasn't hot it was warm didn't taste of anything bland and made with water disgusting we will never have it again the cake was good
November 2023 by Jeanette Munro
Where do I start!.. Thurs Nov 9th 2pm. I genuinely don't do negative to business's unless it's bad...not enough staff, waited ages just for coffee. Wanted small lunch.. No soup.. from three choices. Asked for a plate of chips.. They were medium hot... Whilst waiting for coffee I had to leave them on counter as stone cold! I apologise to the lady at coffee machine and explain why I had to leave them, I was very polite... But she didn't even acknowledge that I'd spoken to her, she just gave me the coffees.. Mature woman with no manners at all. No cutlery apart from, wait for it soup spoons! Cutlery tray was filthy, sticky old not fresh spills. Floor dirty with so much sugar and crumbs, lots of tables unwiped. Bin beside checkout full to the brim and no lid, lovely! You would think with the prices they charge that they could staff it better! Horrible visit ?
November 2023 by Joyce Reardon
What's happened in Dobbie's restaurant? Went in at 12.30 on a Saturday you expect it to be busy but there was hardly any staff? One poor guy on the first counter which is sandwiches and toasties, the queue was well back into the shop you could tell he was feeing the pressure and I saw at least half a dozen people leave. Same with hot food 1 guy on the counter and hot drinks 1 guy and a poor girl who was obviously on her first day. By the time we got coffee and paid and then sat down the toasties and the coffee were cold. I thought perhaps it was a one off but see a lot saying the same very disappointed Dobbies
November 2023 by Roseanna M
The garden centre itself was okay. I think I expected more. I remember going to Dobbies in Dundee as a child and I always enjoyed it. The cafe?well I had the festive roll and a hazelnut latte and my dad had an egg sandwich and a latte. The lattes weren?t hot enough and the food was okay not the greatest. They need more staff and this was very obvious to me. As we left the cafe a big queue was forming. We had a look round the garden centre and bought some goodies. When I got to the till I felt the member of staff wasn?t very engaging. It felt she didn?t want to be there really. I have worked in retail before even if my day wasn?t going great or if I felt I didn?t want to be at work that day I still engaged with all of my customers and made sure they had a good experience. You have let yourself down Dobbies! Make some improvements!!
October 2023 by Vacation32188437104
Poor choice of main courses. By time we got seated it was cold due to inexperienced and poorly trained staff member at checkout. Huge queue was forming. Cluttered tables had to look hard to find clear table. Floor under table covered in crumbs. Cutlery needed wiped. Terrible experience. Coffee was good. That's really the only positive on this occasion. Sadly this wasn't our first poor experience but the first time we've reviewed. Come on Dobbies you need to pull your socks up. Great garden centre but cafe is letting you down!!!!!
