January 2024 by Steve Fennell
Everything was great except for the cutlery it was sticky and I'm afraid dirty , but both myself and my son in law are in the trade we used the steam from the teapot to give them a clean, but Thank you for a lovely meal and assistance with my wife who is wheelchair bound.Wheelchair accessibility: A bit tight at the table but just moved to suit.
January 2024 by Diane Kondrath
We certainly enjoyed the additional soft play area at the restaurant that isattached...such a very nice spot for families/friends to eat and visit while the littles play and make new friends ?
January 2024 by Mary Hadley
We stayed at the Premier Inn over Christmas and for hogmanay.We ate every night at Brewer's Fayre every night and was made to feel extremely welcome and the manager , he was so friendly and helpful.He went out of his way to talk and advice usWe will definitely be going back just because of the service
December 2023 by stevie boyd
Xmas lunch! Could have been Xmas dinner 2024 by the time we got our starter, staff had no idea about service, 40 mins for a starter an hour for a drink order, by the time we got to the buffet the meat was dry and unedible and the veg was mush chef seemed interested and hopeless, kids pizza that arrived 30mins late, absolutely diabolical for the prices. Whitbread needs to shake up this operation desperately.
December 2023 by Donald Russell
Food was good, service was excellent. Ellie, our waitress, couldn't have been more helpful making my mums birthday special for her. Thanks.
December 2023 by Debra Syms
Been coming here for many years. Service and food have always been consistently excellent. There is nowhere in Inverness to rival the quality and price of the Sunday carvery. Thank you Donald and team for all your hard work and delicious food.
December 2023 by James Milne
Kris the chef is a really good cook and very polite, smashing fair enjoyed my carvery. The main man John has went out his way to help us. He?s a topper of a lad and will be coming back. Really really good.
December 2023 by Stephen Corbett
Big improvement on years gone by. Decent food for a fair price. Staff were friendly. Nice that they still have a soft play area, although it is on the small side. Overall, nice meal.
November 2023 by Meg Shand
Lovely atmosphere, young female waitress,. (Emily) very efficient, well mannered,.... Bar staff, very efficient, very friendly and chatty, front door staff, Male (John) very friendly, made conversation with us on arrival, made the birthday child feel special when he gave him a sweetie from the staff, overall a very good, and enjoyable evening, we will definitely be back.
November 2023 by Mark Keith
I have frequented many premier inns with restaurants beside and rate the brewers fayre at inshes. The staff are really friendly, food is excellent and is one of the top eat out places in Inverness. Highly
November 2023 by Happy Mia
Busy lovely place and food.
November 2023 by Jodie L
This is the worst service I have ever received in my life! Save yourself the hassle and go elsewhere!We stayed in the premier inn next door and booked the meal deal as part of the package.On arrival we waited by the door for 15 minutes before anyone acknowledged us. We were then advise a table would not be available for a further 40 minutes. After travelling all day we didn?t want to venture further afield for food so we decided to wait.We sat in a quiet corner, atmosphere was good. Whilst we waited I check online and could book a table within 10 minutes. The family members I were with didn?t want to make a fuss so we continued waiting and ordered some drinks.I ordered a seasonal cocktail and the bar staff advised that they could not make the cocktail because ?the cocktail shakers were just out the dishwasher and were too hot?. I?ve worked in many bars throughout my life and Ice is typically available at all times and could have been used in the shaker to cool it down. Again not wanting to make a fuss I ordered a soft drink (which came with ice!).I then approached a waiter to ask when we would be seated (55 mins after asked to wait). She then said ?let me check? and came back another 10 minutes later to seat us. I got the feeling she had forgotten about us which led me to wonder how long we?d have been left sitting waiting.By this point we were all very tired and very hungry which probably did not help. We sat at the table for 10 minutes before we approached the bar to ask if someone could take our order? at this point we were told for the very first time of the evening it?s bar service? this would have been nice to know when we sat down.We placed our orders - we ordered two starters to share between 3, 3 mains and 3 desserts.Our food did not take long. We were presented with two starters and began tucking in when a main appeared. We didn?t even have time to say anything before the waiter took off. We were hardly two bites in when the other mains appeared. We asked that the mains be taken away as we hadn?t even eaten our starters yet and we?re told ?some people just ask for this? to which we advised we hadn?t and that our main would be cold by the time we were finished.The mains came out and looked great. But it took us some time to get the attention of the waiting staff to ask for mains cutlery.Eventually we tucked in and the food was good for the price. However, I then returned the plates to the kitchen myself as we were once again forgotten about. By this point we had completely given up hope for the staff that evening. There was one blonde girl behind the bar who was warm and welcoming but a lady I presume to be her supervisor didn?t speak to her very nicely and we picked up on it.Desserts were good but the service of the evening completely ruined the whole experience.We returned for breakfast in the morning as it was already paid for. The service we received at the ?help yourself? buffet was far superior to the shocking service we received the night before. The morning staff were friendly, informative and very welcoming? the evening staff could have learned a thing or two from them!If we ever go back to that premier inn we certainly would not return to this branch of brewers fayre for dinner. I have never ever left a negative review before but the standard was so low that after a long day of travel I?d wished someone had given us the heads up!
November 2023 by Glen Graydon
This restaurant is a failure of management and organisation. I would expect Whitbread to be focused on productivity and creating additional revenue. Sadly poorly organised staffing of the bar area creates a constant queue where customers have to spend 10 minutes waiting to order each round of drinks or food. I had a meal and 4 drinks. I spent 40 minutes away from my table where I should have been enjoying a meal with my partner, queuing at the bar. All this while other members of staff clearly had nothing to do or filled their time doing tasks which did nothing to aid customer service. While queuing I asked a member of staff who had nothing to do other than restock fridges that were 3/4 full, if they could take my drinks order, and they said they were not trained to do so. Clearly staff here need to be multi skilled and flexible and have a greater focus on pleasing customers. Everyone knows that a meal at Brewers Fayre is a budget choice, but the service on offer need not be so, especially when the poor service translates to lost revenue, profit and opportunity to sell more. In short this is the worst example of time and motion/productivity I have ever witnessed. Staff here need to stop apologising about wait times to every single customer that gets to the front of the queue eventually and do something to organise themselves in a flexible, multi tasking way.
November 2023 by Stuart Goldie
Visited 28th October celebrating a new Job. Staff were very welcoming and friendly. Food was excellent, we had Smothered chicken burger, chicken and ham pie and a Fajita burger. Food was nice and hot and delivered promptly. I had the Fajita burger which was a new addition, very enjoyable and would recommend. Ordered the banoffee cheesecake, excellent for the sweet tooth diner. Thanks to John and the Staff for another great visitParking: Parking free for 3 hours
November 2023 by Aimee Haynes
Great little place for classic pub food. Staff were all friendly and atmosphere was nice and relaxed. Food was good pub fare, reasonably priced, and the service was brilliant - will definitely be back.
