July 2023 by Google user
We bought a super king mattress from the Inverness location and from the moment we walked in the staff was helpful, supportive and friendly. Rhuaridh, our salesman, was very informative and had a great no pressure but confident manner. A top notch guy!\\nWe highly recommend this store - they have a great selection, competitive prices, quick turn around, and amazing staff which sets them above other stores.
April 2023 by Liam Abbott
Had what I wanted but was very expensive and all the staff were stood together chatting when I walked in (shop was dead) everyone stopped to look at me, it went deadly quiet and none of them spoke till I asked for the product I wanted, then they just grunted and waved me to the section. Very odd behaviour. No wonder I keep seeing their branches closing.
November 2022 by Kristeen Gall
Service was good on initial purchase however after 4 weeks we received a call to say final balance has to be paid within 24 hours for delivery even although we were informed we would receive a call 14 days prior to delivery! When I called to arrange payment and ask for delivery date I was told 19 October (1 week from call) it would be however they would check and confirm. I then received a call saying sorry beds would not be delivered until 13th January as there is a delay in making the bed!! I told them this was no use to us as we couldn?t wait that long so the caller said no problem they would refund me my deposit and it should be in our account within the next two days! On checking our account 3 days later there was no refund! I called the shop and was informed the refund hadn?t been processed because they needed my card details!! My question is, if I hadn?t called the shop when would they ever have processed my refund!! Not the kind of service I would expect from a company like this!! I have now bought my beds from Dreams!
February 2022 by Sheila Johnston
Fantastic experience, from purchase to delivery. The salesman was knowledgeable and friendly, but not pushy, and the delivery was on the week expected, and with no fuss. Highly recommend.
December 2021 by Lynne Chapman
Very friendly,helpful and efficient !
September 2021 by Allan Dunbar
I was acknowledged on entry to the shop, my needs qualified, asked if I minded a trainee listening in our conversation and treated very professionally.
July 2021 by sonata versylaite
Lovely customer service, bought a small double bedWhant to point out that Sindy customer care assistant did excellent job well done :)
July 2021 by Kenny hughes
Delivered on time & delivery staff helpfully and friendly.
January 2019 by Gary Mc
Great choice and service
