January 2024 by Craig Levy
A regretted quick Sunday dinner from a place that used to be pretty good but appears to have gone badly downhill. Service was woefully slow from what appeared to be a lack of staff. Food quality also poor with all meats overcooked and dry. Chips on plates were served cold. Won't be back until this place sees some significant improvements!
January 2024 by Ellie Dyce
We had a table booked for 7 people at 7pm on New Year?s Eve & travelled 30 minutes in for our meal as well as other family members paying for taxis. We received a call at 6:44pm which we were unable to answer due to driving, we then called back instantly & received no answer. We arrived at the restaurant around 6:50pm to be notified they didn?t have enough kitchen staff and chefs had walked out so they had to cancel our booking. When asked could they not have called sooner, we were told they were working their way through the bookings? 15 minutes before our booking??? We appreciate things change and staff can be unreliable however, we never should?ve been let down so last minute especially at this time of year on NYE. Our new year?s eve was ruined as we then were unable to get a booking anywhere else due to everywhere else being full which is expectable and why we booked in advance. Staff had no remorse at all, very disappointed & won?t be back again or recommend to anyone.
December 2023 by Susan Carter
Just had worst xmas meal experience 13 people for a meal service dismal 1hr and more between meals went in at 2.30 left at 5pm without sweet or coffee table next to us never got their main meal we were refunded £6 per person not good enough as our special xmas day with family was spoiled also food was cold far too many booked staff done their best.
December 2023 by Nic Bullivant
Two nights and breakfasts. Everything fine. Unfortunately interrupted by fire alarm and evacuation after breakfast but didn't spoil the experience. Would use again.
December 2023 by Natasha MacIver
I was so impressed when we went for Xmas dinner yesterday. The inverness restaurant was very busy and the staff were run off their feet and so busy. Service was running behind as a few staff members phoned in sick and some customers weren't happy. I felt like the manager and staff did the best they could under the circumstances and they delivered the food hot and to a high standard. Some customers were rude , self entitled and not very understanding of the pressure and hard work the staff were putting in to try and serve everyone under the circumstances. I absolutely love this restaurant and the atmosphere. The food is beautiful too. Thank you for a lovely Xmas dinner as always!
December 2023 by Sam A
Truly awful. Easily the worst premier inn restaurant I've ever visited. Staff were clearly incapable of running a restaurant of the size needed for such a large hotel and would likely manage better with a small café of 4 tables. Went to the restaurant at 18:30 and we were told there were "no tables" and the next one was available at 20:00. There were about 100 empty tables it looked like, certainly operating at below 25% capacity.Went to get a drink at the bar for the wait, 10 minutes to be served. During this time it was interesting to see most of the staff talking to each other, whilst other customers stood waiting to be seated and others waiting to have their orders taken. Can't say I was surprised to have to wait 45 minutes for our microwaved food after being seated. A truly awful experience. Sadly we had already prepaid for dinner else we would have left.
December 2023 by Harshit Suvarna
I had the rib eyes steak with peppercorn sauce and triple cooked chips on the side with mushroom and tomatoes. Over all a nice complete meal, the steak was cooked to medium rare as per my liking just can get quite busy on the weekends and may increase the wait time on your food. Also it's preferable to reserve tables in advance.Vegetarian options: There are quite a few vegetarian and vegan options but not manymDietary restrictions: They have a special gluten free menu.
November 2023 by Andrew Olds
Service wasn't great. Young lad, on his 1st day, wasn't given much support when he made a mistake. When I questioned why something wasn't on the bill, I was met with a rude and snappy answer from a member of staff. They were removed however, it still doesn't make up for the fact 7 people at the table weren't able to eat at the same time. Also, £4.99 for 2 prawns is a bit steep. Two mixed grills came with different items on the plate.
November 2023 by Emily Mass
Came here for lunch. Service was slow, waiter was rude. Food was bland and dry. Asked for boxes to go, THAT was an issue. They gave us dessert in boxes with no plastic wear. My waiter disappeared and when I asked another worker to pay he was rude and dismissive. Don?t go here. Period. Go find another food spot.
November 2023 by Keith Hamer
Table booked for 6pm. The high light of the evening was sitting down. Luckily I had ordered a drink before, so I wasn't waiting. To say the service was slow would actually be an understatement. When we finally got our food it was..let's say OK. We then had to wait for the table to be cleared, finally someone came over with the sweet menu, and after another long wait, they came back over to take the order. Then finally we said that we had to go as we had been in there for over 2hrs. So the bill came over for over £100! We then explained to the waiter that we hadn't had our sweets, so off he went and came back with a revised bill of £74. For what we had it wasn't nothing special. Not sure what's happening but needs to have a rethink in the organisation some where.
October 2023 by Kirstie MacDonald
Had a very tasty burger, and swapped the regular fries for chunky chips.Burger was nicely cooked, and went well with the coleslaw and chips.Served by Nelis, who we?ve met before. She?s always very friendly and super efficient. She processed 2 separate voucher codes which we had which made a great impact to our final bill.Overall, we?d say that the burger was of a much better standard than the steaks.Parking: Remember to validate your registration number
October 2023 by Maddison Ford
Very clean, amazing staff.Breakfast was top draw!We went for food on the evening and was served by a friendly gentleman who was quick and very happy to help unsure of his name.Kid-friendliness: Yep was kid friendly too!Wheelchair accessibility: Definitely wheel chair friendly even if it?s through the hotel doors :)
October 2023 by Jimmy Riddle
Food wasn?t too bad. Though the bill was double what the menu said because they said it was a bank holiday. (Even though it wasn?t a bank holiday- at least not in Scotland, ) but they?re trying to say that foreign bank holidays count as the head office is south of the border. Dispute is still pending on this and might well end up in court. .. a Scottish court. ?.Service was ridiculously slow as others said. To a point that we ran over the 3 hours free parking. And now the cheeky sods are trying to bill us an extra £81. For extra parking.Seems like a money making scam. Fortunately we know a lawyer friend who is preparing a small claim for us against them.Best advice is steer clear. There are plenty of legitimate restaurants in the city centre.Parking: Parking costs £81 which they don?t tell you until they bill you a couple of weeks later.Dirty trick.
September 2023 by Moira S
As usual, we got great service from our server, Nelis. Nothing is ever a problem for her. She is credit to the team. Her section is always busy and she is able to control it well. She is always willing to book our table for the following week. Oh, how she is missed when she is on holiday, service isn't the same
September 2023 by Jane Hall
I hate to review this place negatively, as they showed the women's world Cup final and had one of the loveliest waiters, who was extremely helpful (not sure of his name, but he had very long hair!). However, the food here was shocking! I asked for the Sunday roast and I'm sorry I did. The meat was overcooked and all the vegetables were undercooked! My husbands meal was the same. I wouldn't recommend for food.
