February 2024 by Rhiannon Mackay
Ordered oil three weeks ago (12.01.24), still not arrived. Spoken to multiple staff and the manager and have just been continually mugged off. Now been dry for a week and told to just go and buy oil drums ~ hard when your husband is away and your car is in for an MOT. This is all despite phoning EVERY DAY since 19.01.24
December 2023 by Annalise Vaughan
There is a note on our file saying ?DO NOT USE LARGER OLD TANK, NEW TANK IS AT SIDE OF HOUSE.?Yet the gentleman advised he was too busy admiring our views, and accidentally put 300 litres in the old tank, 200 in the new.It?s 3 weeks now and no one has resolved the issue. I?ve had calls hung up on me, calls never returned as promised, and the manager said it was our fault for not removing the old tank! Absolutely atrocious service.We have 200 litres of oil to last the winter. Thank you Simpsons Oils.
November 2023 by Muriel Jack
Phoned yesterday,delivered today,great price too.
September 2023 by Margaret Menzies
Always a prompt service
March 2023 by Steven Lamb
Had fuel delivered twice before, always a friendly driver. Would buy oil again as their prices are probably the best in the Highland region.
February 2023 by Cosmo MacKenzie
Dangerously incompetentSimpsons have consistently lied about when they would deliver and left me with no fuel during a sever cold snap. This company cannot be trusted.I ran out of Kero two Saturdays ago and called Simpsons on Monday last. I was told the delivery would ?definitely come this week?. When it hadn?t arrived by Thursday I called up and was told ?we should be there tomorrow, if not, then definitely on Monday?. I called on Monday morning and was told ?we?ll definitely be there today?, I called back at 4.30pm only to be told they weren?t coming.I?ve been without fuel for ten days now. The average temperature has been -2oC. with lows of -6oC. At any stage, Simpsons could?ve told me how long it would really be and I would?ve made alternative arrangements. Instead, I believed their lies and sat, freezing to death, waiting for them to arrive. They couldn?t have cared less.I?ve been a loyal customer for four years, in which time they were great- hence why I trusted their word, but this is totally unforgivable. Such a shame to see a good company go to the dogs.
January 2023 by Martin
Always use Simpsons as best value and great, no-fuss service. Yesterday they came to the rescue at very short notice as we managed to run dry in this cold weather. Much appreciated!
November 2021 by Dawn Gibson-Hylands
Fantastic customer service, I highly recommend.
November 2020 by Alister Hossack
There fuel is always at a good price. Prompt service aswell. I like most people shop around for best deal, and I get that from Simpson's ?
November 2020 by Richie Highland
great service ,needed delivery asap and they responded excellent customer care,very happy with service highly recommend
November 2020 by Hanger 53
Fast friendly service and the cheapest oil quote for IV17 area.. Highly recommended ?
November 2019 by franck rudynski
Brilliant
November 2019 by Mairi Fraser
Coming to my rescue once again! this will be at least the second time I've ran my heating oil tank dry and they've promise to make delivery on the day yet again. Fantastic service and at the most competitive price too. Highly recommend :)
