February 2024 by Iris Isobel Mckee
Staff member CC was very friendly and helpful. Booked the holiday we wanted. Had a laugh with her and Craig after he?d finished with his other customers. Great service.Thank you Tui ?Came back to store a few weeks later with our daughter and 2 children to have them booked on same holiday. Bailey was very helpful and booked at a good price. Very happy with the service we received.Thankyou ?
February 2024 by Geraldine Agnew
First class friendly customer service provided by manager Christine @ hamilton branch found the perfect holiday for us would not go anywhere else to book a holiday .thanks Christine
February 2024 by Esther Bissett
Craig was very pleasant and helpful. He did everything possible to get us the holiday we wanted at a great price. You're lucky to have him on your team
February 2024 by jennifer constantine
Had a great experience with Craig. Friendly, helpful, enthusiastic and cheerful. I explained what I wanted and he was able to provide me with a holiday that was within my idea, budget and preferences. Thanks again Craig!
February 2024 by Cherry Pie Tattoo & Piercing
Amazing local branch! Unbelievably helpful! Craig is the best!
January 2024 by Craig Russell
Having lost both of my parents in early 2023, our family wanted a holiday to honour their lives and their love. We spoke to Christine C about Disney and, after many months of contact and her superb efforts, we finally booked our dream trip last week. Through the whole process, she has kept in touch with information and has given us tips and guidance, that personal touch that?s sadly missing if you book on a computer yourself. We can?t thank CC and the team at Hamilton enough. We can look forward to our trip knowing that Tui are with us on our journey. There WILL be photographs, lots of them, each will be extra special as my parents loved receiving prints of family, what better way to honour their lives, without CC and the team, the dream wouldn?t come true.
November 2023 by Charlene Dunn
Myself & my Husband have been on holidays to Europe many times but this was the first time traveling further afield to Canada. As booking this type of holiday was new to us we wanted to book with a travel agent face to face. Walked into TUI Hamilton where Christine (2) put us at ease & found us the best hotel location & flights. She browsed over several dates to find us the cheapest deal. It?s been a bucket list country for me to visit since I was little as this is where my Mum was born. The customer service in this shop is second to none. They go above & beyond to make sure you have the holiday of your dreams & genuinely come across happy & excited for you. 5 star service :)
November 2023 by William McKenzie
My experience booking my holiday with Craig for next year was a great experience, he went over everything We needed to know, he was very helpful & it was put through effortlessly & took time to also have a wee chat. Will definitely be back to book next holiday
November 2023 by Carlene Smart
Cannot praise the staff here highly enough, especially Cici. After a monumental search over various countries and resorts I am delighted with the holiday destination Cici found for us and the ease with which she cancelled an outstanding holiday for next year. Would recommend the staff here at Tui Hamilton for their helpful, pleasant and attitude and their professionalism.
November 2023 by Arthur Talbot
The service was first class, Craig spent a lot of time explaining the process and helped us check in with easyJet. Very helpful and couldn?t have done more for us
November 2023 by james thompson
Craig & CC were brilliant in doing our last couple of bookings, couldn"t be happier with the service, always nice popping in for a wee chat.
October 2023 by Michael McGlade
Went into the Hamilton Store today with the intention of looking for somewhere for our honeymoon. Ended up leaving with our honeymoon booked. This was due to the excellent customer service fromCraig. Another employee was due to finish when we came into the store and approached her. Craig realised that his colleague was due to go home so took over and was an amazing help. He gave us the reassurance we needed as we had looked around for a while but had too many reservations. Craig answered all of our questions and made us feel really comfortable going for the hotel we wanted. The main takeaway for me personally was how upfront and honest he was and if he didn?t know something he checked it for us instead of pretending he knew just to get us to book. His welcoming nature is a major asset to your company and he just gave off the impression that he genuinely just wanted to help instead of pushing us into loads of add ons etc. He didn?t mention anything but I ?m pretty sure he also stayed behind after his finishing time to help us. He is a credit to your company and we will definitely be booking future holidays with Craig
October 2023 by Jan Grant
CC booked us for Florida after helping us out with a separate issue and was incredibly patient and helpful. Christine also helped us get booked for Gran Canaria and like CC,was very helpful. Great wee shop to deal with!
September 2023 by sheila hindley
Great service and very helpful booking our next holiday . Would highly recommend Bailey . Lovely personality and a asset to the company
August 2023 by Billy R
Was in today to book a holiday. Craig was our customer advisor. Well worth going in. Craig saved us £100 on the cost and was extremely helpful and friendly. Definitely brilliant customer service. Will definitely book with him from now on. Cheers Craig.
