March 2024 by William McCann
Just to say that our recent stay was very enjoyable due to the fact that a staff member on reception called Shane was courteous and very helpful.We would stay again!Rooms: Very comfortable with everything you would need
February 2024 by David Brant
Rooms: In need of refurb. Everything was clean. Just needs redecorating and tidy up around the bath/ shower and table top etc.Noteworthy details: Customer service excellent ?
December 2023 by Mark Harding
Superb hotel with spacious rooms in an excellent
December 2023 by Paty Kalala
Got a family room there. Place well looked after. A nice place for travellers.Rooms: Big rooms
September 2023 by kkopal962210
Please don?t go with family or single because bed and quite , not cleaning human hair in all places I waiting for check in nearly 1 hour after I press the bell again again again someone come do checks in when I go to the room so disgusting and Poor housekeeping so I immediately go out, cancel my booking no one help me I will cancel online I will go out with family.
August 2023 by Jake L R
Very sticky work top wrong cleaning product, worn beds old mattresses. Cold showers, old bathroom, dirty bath , kids had no wash, unable to offer an earlier check in at 1400, travelled from London from 03.30am with 2 young children, Hotel didn?t inform us the motorway was closed that evening our route back after visiting family. was an understatement frustrating, avoidable unacceptable a lot of work and care and improvement needed.
August 2023 by pjm476
Needs to be refurbished, and to a much higher target standard. Looks tired, and has been fitted out badly with uneven tiling, swathes of silicon sealer, and lots of poor finishes suggesting the lowest bidder won the contract and then cut every possible corner
August 2023 by 983queenieh
Believe the reviews. It really is as bad as people say. £195 for a night for 3 of us and it was grim. Mouldy bathroom, no WIFI, tired decor etc. One positive is we were on the road at 7am as we were happy to leave!
July 2023 by yoyejo382145
I was charge for service I didn?t get? I called and called no one picked the phone or reply to their email. They were just happy to take the money and careless of what happen after. I didn?t show up and not even a follow up message or calls from them.
July 2023 by wintidon
The hotel staff were very attentive. We needed a hairdryer and they responded straight away. It was very close to the sporting event that my son was competing the British National Junior rowing championship so near the Rowwing Club. It was very ideal because it was just a few minutes walk to the event.
June 2023 by shazmccreadie
Not a welcoming place, towels were clean and bedding was clean if you didn't mind sharing with earwigs. But rest of roo. was filthy and entire room was dated, worn out and in desperate need of a lick of paint. Bathroom was filthy with an odour of stale urine. The heated towel rail was broken and condemned. All taped up with a warning sticker on it but no warning on the switch to turn it on which was outside the bathroom door. Lighting is really poor. Staff seem uninterested. Even though i was friendly and polite. Kettle was all dusty and I didn't want to use it. Paid £258 to stay for two nights (Friday and Saturday) and literally wish I hadn't bothered. The managers name is up on the board in reception foyer but I asked about her and was told she no longer works there and is now the manager in Costa and no ody could tell me who the new manager is. I didn't raise complaint as I looked at reviews (sadly not until I arrived) and realised it would be futile. Shocked that it has any positive reviews. Wanted to stay in Scotland for a third night and gave Days Inn another chance and booked into the one at Annandale services which was nothing like this one so it's not the company itself. I think the bosses need to go in and see for themselves. The services that it is attached to is very small and only has costa which closes early and a Mcdonalds and a WHSMITH. The petrol station has a Spar which isn't very big but staff in there were lovely. If you do have to stay here I'd advise taking your own toilet paper because I've not seen paper thar thin since tracing paper at school. I'll never stay here again
June 2023 by joU4390RZ
I picked this hotel as it was central to where I needed to be for working. When I arrived after a long journey, check in was slow. I stayed for 2 nights. The wifi did not work the whole time I was there, which meant I could not work once I had finished the job I was on. The bathroom was horrible, didn't feel nice at all and was so old and marked. Went to wash my hair and the shampoo was completely empty which I only found out once I was already in the shower... Hairdryer smelt like it was burning and again was so old. It did singe my hair so stopped using it. The room was okay, beds were fine. Hallway smelt of weed. As a lone female traveller, I didn't feel great about being here if I'm honest, which is a feeling I haven't experienced before. I wouldn't have minded but for £213 for 2 nights (£107 per night) I would have expected it to be a bit nicer, but even the basics weren't there. Sadly means I wouldn't go back, which is a shame because I work away a lot, and having an electric car I often stay in hotels at services for ease of charging.
June 2023 by john dean
Terrible experience. Payed for 3 nights with work. And because I didn't get there on time they have cancelled me room and gave it to someone else! And had the cheek to take the money! What a absolute con. Now I'm left 300miles away from home after working a 20 hour shift without a bed to sleep in... Absolutely disgusting. A terrible way of running a business. If someone has payed for the room the keep it free for the nights they have payed for!
June 2023 by Piotr Milkowski
Well i would say bit overpriced 85 quid one room for one night. You can feel that mattresses have their best years long time ago?. However lady in reception extremely kind and happy to answer every question. This compromising price and room quality itself.
June 2023 by Bogdan B?lu??
Very good conditions, friendly staff and quiet place+ pet friendly.The hotel is placet close to motorway, having acces to petrol station, shops and Mc. Also close to a comercial centre with grochery stores and many others at about 10 minutes walking thru the park.Rececption (blonde lady, very elegant) staff very polite and helpfull, able to recomand me places to visit, parks and things to do in the area. A true guide!The room was spotless clean way over the average hotels, fresh air, clean and desinfected bathroom, hoovered carpet.Patrice very confortable, clean walls, hair dryer aviable and good pressure on the shower. Definetly exceed my expectations and that's how all hotels should be!A huge plus for friendly and polite staff; always there for any help and ready to give you any information you need.Elena is a briliant woman and she got a natural talent when is about making people feel welcomed.I came as a client, leave as a friend.Highly recomanded and i will definetly come back if posible.
