October 2022 by William Crawford
What has happened to RBS, today your representative didn't know where Tranent and Haddington was, was couldn't spell or pronounce East Lothian and provided the wrong information by giving me a number for Nat West and not RBS. There was differing information regarding branch opening times and I wanted to be sure before travelling that my branch was open.
September 2021 by Katherine Robertson
The staff member I talked to was very helpful and understanding. All staff were pleasant and I felt confident in what I had fo do to solve mt problem as I was given clear instructions. Very good service indeed.
August 2021 by Diane H
When I attend this bank I always receive good service, the staff are friendly and helpful there isn't an overly too long wait since restrictions with covd, the machines to cash money in are helpful and easy to use in a busier spell. They also have reasonable interest rate savings accounts in comparison to other banks at the moment
September 2020 by Sophie Hickman
Very helpful staff when you are to go into branch. However I've been told twice now I'll be getting calls from Mortgage staff and both times I've had no phone calls even though I left messages for said staff. Friendly service in branch and if they do actually phone
September 2020 by steven spence
Very friendly and very helpful staff
July 2019 by Mark Golightly
As Banks go, this RBS branch is ok. It has to change with customer trends, though the reduction in staff seems to be harsh.
February 2019 by Pot Kettle
Lack of Tellers, big queues and a branch that could do with lick of paint!
January 2018 by Neil Brunton
Good staff very helpful
November 2017 by CWP East Lothian
Very helpful knowledgeable staff, fast service and most of a smile!
