October 2023 by Anne Haydock
Understaffed. Tables dirty. 1 young man serving clearing & taking the flak! We ordered two breakfasts & they were cold we complained. Young man took them back & returned later they were still cold. They were frying crusts for fried bread too & were as tough as old boots. If we were not hungry, we wouldn't have eaten any, but as we were, we ate some. Went to customer services complained and asked where the manager was & said he should be in the cafe helping as the young man serving was taking all the flak so unfair!The managers explanation was that he had just come on shift & he couldn't get staff. I did sympathise but told him he should be in there leading by example. After working in catering for years, starting at the bottom & working my way up ladder to the top. I know from experience that if you carry the staff that are not up to the job, you lose the good staff because you're expecting the good staff to carry the bad ones. If you open your doors as a cafe & you can not fulfil the remitt, your reputation goes down the pan. It's the worst meal we have had anywhere. The manager did offer us a full refund, which was gratefully accepted, but we would rather have had a nice meal & experience. It was so cold too how the staff worked in the cold I'm presuming by chasing their tail all day. I'm not sure if staff would even get a break as no one to substitute for them. Please do some restructuring recruiting & staff training & support. If staff are treated this way, you will be closing café soon. That may be a good idea if management is not able or prepared to put in the effort to sort this. Someone will end up with food poisoning soon! Shut up cafe now & sort the issues & try again if you can not do this close permanently. Sorry. 10 yrs ago, this was a good cafe. Sorry for the bad review, but people deserve to know. My partner wouldn't eat here again ever.
October 2023 by Donald McIntyre
We went here hoping to get some quick to eat but service was so slow 20 mins for 2 cheese toasties and there was only 4 people in the
October 2023 by Andy
Went to try the new maple and Hazel ,very nice have it in doors extra hot with the cream and sprinkles tastes like Autumn. ?
September 2023 by David Wild
Nice costa, had a few sandwich options not seen before. Enjoyed sitting outside, relaxing.
August 2023 by Margaret Parry
We only stopped for a coffee and biscuit. Biscuits were lovely
August 2023 by John Smith
Best coffee for caffeine! Loyalty program with app.
August 2023 by Robert Cooper
Popped in for a take away chai latte. No queue and friendly service. BRING BACK THE CINAMMON. Please ? Oh and one was free.
July 2023 by Philip Dudgeon
Perfect coffee and cake. Glad to see the time it takes to make a Latte seems to have come down.Great service from the staff at the Gretna Green Outlet.
July 2023 by Sabrina Surgenor
Great place easy to use and easy to get around
June 2023 by Douglas Cook
Nothing special, just another Costa- coffee okay, staff friendly, usual layout. Snacks expensive for what they are
May 2023 by Mike Dooley
Very expensive for level of service and quality of food
May 2023 by Petalancaster
The place was quiet when I arrived with my wife and we walked straight up to the counter.First issue was the constantly changing video menu. We tried to make a choice but couldn't read the options before the screen changed.Second issue was the woman behind the counter, harrassing us to make a choice! Be assured we will not be back.
May 2023 by Kathleen Mcnally
Typical Costa coffee shop. Only had toastiesWould not recommend.Wheelchair accessibility: Easy to get into once you find somewhere to park.
April 2023 by Robert 'Kenneth' Simpson
Good for break as usual Costa closed , quite a walk from where we parked car.
April 2023 by Wayne Prunty
A lovely café, my son is deaf and they are brilliant at serving himVegetarian options: The food is great for us, vegan and vegetarian ?
