January 2024 by Isabel Jeary
Everyone very friendly. Excellent service. At ease throughout eye examination.
January 2024 by Michelle Macleod
Met at reception by a lovely gentleman with excellent interpersonal skills, calming and caring manner, instantly felt at ease and welcomed.Optician was the same, very kind, calming, friendly and professional. I also opted for the OCT scan, which really interested me, to which he took me through analyzing the images alongside discussing the biology of the eye, very interesting and enjoyable experience.I would highly recommend Glenrothes Boots Opticians service to anyone, please thank the team and pass on my gratitude, wonderful team and service.
January 2024 by sergio sottili
all the staff working in boots optician are always very informative,accomodating and kind,i really appreciate a nice and friendly customer service ,as i used to be working many years in hospitality job
January 2024 by Janet Wort
Friendly and knowledgeable staff
December 2023 by William Colvin
I was very pleased with the service I received
December 2023 by don calder
Clear, concise information and instructions
December 2023 by Pauline Waddell
Excellent service
December 2023 by Will Bett
There always professional and polite
November 2023 by Tony Barbara
Excellent service and pleasant staff
November 2023 by Claire Stone
Very friendly and helpful
August 2023 by scot black
Shocking service Boots used to be the place to go but now sadly falling into the gutter with young inexperienced assistants who are only interested in squeezing every penny from you zero customer focus go elsewhere you might get a smile and honesty
June 2023 by susan anderson
It's the first time I had decided to use Boots Opticians.I had a very positive experience.Gail, was very helpful, and attentive to my needs which I appreciated very much
December 2022 by Marc Griffin
My experience of the team at Boots Opticians has been a very different one from some of these reviews. Can't praise the team enough. On time (however it all depends on the previous customers), attentive, considerate and knowledgeable, I wouldn't go or take my family anywhere else, we can't be the only customers!
September 2022 by Gail
I am writing this on behalf of my step mother, The service was nothing short of Appalling, she stood waiting to be served for ages, with no staff member interested in approaching her even although her appointment was booked for a eye test , the staff were uninterested in doing there job, the pre tests were shambolic and she was not offered a seat until asking as stood awkwardly trying to balance whilst the staff sat seated, she did not adjust table or machinery to until She asked.Clearly these staff are not trained correctly and their attitude leaves a lot to be desired Glenrothes Boots opticians really need to look at staff training and customer service.My step mother came out upset and distressed by the whole experience, this is totally unacceptable and the staffs attitude needs to be addressed as a matter of urgency in this Glenrothes store.
July 2021 by Eve
3rd time I've had to take my glasses back, saw a different optician each time. They booked me appointments and when I arrived, there was no appointment. Keep you waiting outside for 20mins after your appointment time while they wander around the shop. Not using them again.
