December 2023 by linzy little
Usually fantastic team and service!!, just stood in a q for 40 minutes to deposit coins which were all counted and bagged to be told they are in the wrong bags and I had to much to deposit. The staff member spoke to me like I was an idiot !
September 2023 by iamwull
Had my wedding at the laurel bank hotel on Saturday 16th September. A twilight wedding. Everything was spot on. Married upstairs the down to the hall for the reception. A great venue and the food was very good. Lee Murray the manager was brilliant with the planning. On the day he was great. He plays our music for the ceremony. The staff Al helpful and cheery. The skinny and decor was supplied by big Stevie?s entertainment. Again very good. I would recommend the whole thing to anyone wanting to get married.
September 2023 by Annarowling
The hosts Sue and Gary exceptional customer service they couldn?t do enough for you Their knowledge of local area is impressive They provide recommendations and overall the loveliest couple. The room was little small but very clean and tidy and even provided bath robes
September 2023 by 409clivea
First comment - the food was good! Now for the review. This booking for 9 people was for a family celebration of ?the elders? 70th (platinum) wedding anniversary. A deposit was paid in advance special table decorations were delivered to the hotel on the morning of the meal. The staff were asked if the hotel sold alcohol free wines (for the drivers wanting to be part of the toast) and the answer was no. When asked if a bottle of this beverage could be brought it was agreed at a corkage price of £8! A close family friend had ordered and paid for (out with the knowing of those attending) a drinks package of wines and soft drinks. Upon arrival the table, although decorated, was set for 8 not 9. Cutlery was only laid for one (main course?) and menus were placed. Drinks, starters and mains were ordered. The hotel was exceptionally busy and the staff were swamped which is maybe why they seemed incapable of being engaging nor able to smile! The starters were served and they were very good. The table was cleared and the mains brought. There was no fresh cutlery and it had to be asked for. By the time we got it some of the dishes were getting cold. The food was good. At no time were we asked if ?all was ok?, nobody asked if we wanted more drinks and after eating sweets or coffees were never offered. The staff, except one young male called Callum, continued to be unfriendly, unprofessional and completely incapable of ?happiness?. The lounge/restaurant was exceptionally loud and the seating so uncomfortable it was simply dire! The bill had to be obtained after being requested and was got from the bar. The deposit had not been subtracted but the corkage had been added. The paid for drinks by the family friend never appeared! Overall this whole experience ruined what should have been a lovely celebration of an elderly couples amazing achievement of 70 years of marriage. Another celebration with friends has been booked in the near future but it will be cancelled. SHOCKING and cannot be recommended. The Laurel Bank Hotel has an opportunity to thrive in an area which is a desert in terms of good eating places. It has failed miserably.
August 2023 by I9522TFdianeh
The noise til the early hours was so loud we had to spend a night in the car. The staff did confirm that they had had a lot of complaints about the noise. I asked for a refund but manager not available. Do not stay here if you want some sleep
August 2023 by katielK4573VI
Came here after my wedding ceremony with my family. The photos on website do not show reality. I was embarrassed and disappointed with the reality. The woman at reception was rude & bored. Zero welcome. The waitress was just as bad. The floors were filthy and the staff more interested in talking to each other than asking how the meal is or if we needed anything. They just serve you and don?t come near again until you?re forced to go to bar to pay your bill. Because no one?s coming to the table. The food was good but sadly the unfriendly attitude from staff ruined the experience. The use of the f word from the waitress because the barman accidentally spilt water on her shoe in front of customers was something I?ve never seen before. Keep the chef and sack the staff.
August 2023 by Ross Barrett
Amazing staff at this branch.. extremely helpful and supportive, thank you very much for all your help today
August 2023 by Aceman
Good friendly staff well maintained really helpful
July 2023 by SharonHp6196bp
We stayed here for the weekend as a large family gathering. My room was nice & spacious {but some family members were in very tiny rooms } Views & surrounding area was lovely, great shop opposite and a bar with sports on the side of the hotel. We all booked {7 rooms} we all opted for Breakfast which was nice, apart from poached eggs were hard, even after informing staff they were the same the following morning. Before arriving I booked a table for 18 of us & Stewart the manager was very helpful in accommodating us & throughout the service. The meal was lovely, everyone enjoyed it. { in fact 2 of my family members who live nearby have said they will start using the restaurant again} There was entertainment on the Friday & Saturday, in which the bar was very busy. Beers were around £3.90 a pint which is not bad TBH And finally the night before I was due to set off from Birmingham to Laurel Bank, 'Agoda' cancelled my booking ?? Which needless to say was upset about as all family from Wales, New Zealand & areas around Scotland was all gathering the next day. So I phoned the Hotel & a lovely gentlemen named Callum went out of his way & was very helpful in getting me a room along with my family. YOU are a absolute credit to the Hotel. { he even introduced himself to me that weekend to make sure I was well after the disappointment with Agoda, and was happy with the room he had booked for me. So In All, I would highly recommend this hotel and Thanks to all the Staff & Manager, especially Callum for a great memorable family weekend. Sharon, Room 1
July 2023 by Getaway55049309507
After waiting 1 hour for our food, our food was served dry and cold around the edges, chips were hard and over cooked. However we did clear our plates as we were so hungry. This was mentioned to the waitress who offered us complimentary desserts but we don't eat desserts so when we went to pay and we were going to pay full price, the barman offered us 20 % discount which was fair but it came with an attitude, his arrogance got our backs up . My husband then said 20 % wasn't enough. We were reminded that we had cleared our plates which was true hence why we were going to pay full price in the first place . My husband got roared at and asked to leave and not come back . I tried to explain but just got even more of his arrogance and I asked twice for him to stop shouting at me especially when I was speaking calmly . I have never been so humiliated . The barman is clearly in the wrong job. We are absolutely disgusted by the barmans arrogance and unprofessional way he dealt with our matter which he clearly blew out of proportion
July 2023 by gbf1
This is the weirdest place I?ve ever been in contact with. Ask some questions on their text service & got replies making it sound like Shangri La. Popped in & nothing they?d said existed. If it was an elaborate joke the have lost a lot of trade over it.
July 2023 by Steven S
We had a night in the hotel and dinned in. The food was great I had one of the best steak pies I have ever had and the breakfast was also fantastic. The hotel has outdoor seating as well if the weather is kind. The bars had a great selection of beers and cocktails.
July 2023 by Escape598482
We were due to arrive at 8.15, after only telephoning a short while earlier. We had to phone to say we were going to be late and didn?t get there till about 8.40. Clearly they had had a busy day as all tables were taken and a huge party had obviously just finished, but they still managed to accommodate us. They do a great Friday night of deal of 2 main courses and a bottle of wine or Prosecco for £30. Both of us had the steak pie which was to die for. We?ll be back.
June 2023 by Osadebamwen Ogbebor
Its a nice and welcoming financial facilty to be. With awesome customer care service
August 2022 by William Wallace
Good, went at a quiet time
