March 2024 by Helios
Roof of shed leaked after a few weeks of purchasing. Had to call several times to resolve issue, then got some nonsense back that the internal water damage to roof was from condensation which was a demonstrable lie. Avoid at all costs.
October 2023 by Non Specified
Good showroom with their buildings and structures actually built and on view able to"test drive"Great introduction to the range from the person I met.Amazing to get a hands on feel of the actual building .
October 2023 by Road Runs
Great showroom, good introduction to buildings on site.
September 2023 by connor fraser
Brilliant service and Brilliant quality buildingsStaff are great any question's they help you to fully ?
June 2023 by Charles Kerr
I went there not for a purchase but for information as I have had very satisfactory dealings with them in the past. As usual they were very helpful and I received from them the help I needed. Would recommend them.
March 2023 by Drew Smith
I bought a log cabin and I am extremely happy with the now completion of my Cabin, high quality.I want to give a big shoutout to Rab and his team for the professionalism they had in building my cabin, he told me every step, explained everything, even down to the doors and windows, very impressed and will recommend all associated with from Purchase to Completion.Thank you.
October 2022 by Richard Powell
Order 0001943I have been a customer of ATB for many years having bought several outbuildings in that time, and would never have believed I would leave a poor review but unfortunately I feel I must. Some months ago I purchased a large pent shed, a tool shed, and a summer house. The summer house and the tool shed were delivered and built without any problem but the pent shed has been one problem after another. Within months of installation, and before the warranty expired, I contacted ATB to inform them that the shed door had started to drop significantly at one side. This prompted a visit from 2 fitters who jacked up one corner of the shed in an effort to cure the lopsidedness of the door. All that happened was that the shed roof developed several creases and I am having to pay a roofer to replace the roofing felt as consequence. There followed a number of planned visits to my home to replace the door which included no-shows, and fitters turning up with the wrong replacement door. More fitters turned up and came to the conclusion that the door was in fact ok, but that the gable end of the shed was 'off the true'. In other words-sub standard. One of the several fitters who came to my home described my shed as a nightmare. During this period I tried to speak with a manager but was told by Admin staff that a manager had spoken to me direct and that I was happy. I dont know who the lady spoke to but it certainly wasn't me. To be fair I was eventually offered a new shed gable end which I declined as my shed has been wired for power and light and I would have had to pay the electrician again to 'dewire' and 'rewire' the cabling and as I am looking at a bill for refelting the shed roof that prospect wasn't very appealing. I wrote a letter to Chris Devanny who is the man in charge, detailing all the problems but did not receive any response which was disappointing as I had met with Mr. Devanny at the previous premises in Leslie, and had found him to be the most personable of people. I have not enjoyed writing this review, but I paid a significant sum for the shed and I feel as a consumer that I have been let down in that I expected a reasonable level of service which I do not believe has been forthcoming.
July 2022 by Ronnie Inglis
Great place for sheds and summerhousesVery good displays,excellent deviceThanks
June 2022 by brian dickson
First let me say the guys that installed my summer house did a good job.. now the disappointing bits . Nobody turned up on the day it was scheduled to be built, and when I phoned to see what was wrong, I was told my order was put in the wrong file but if I had called to remind them to do the job it would have been fixed ( so obviously it's my fault). Then there was a damaged facia, so the guys didn't hammer the nails home as someone would be out to change in in a couple of days, after two weeks and a number of calls from me to them ... they never once called back as promised. I was offered a form to be sent out for me to fill in... I declined the offer
June 2022 by Stuart Lee
Bought a summer house. Excellent experience from start to finish. Delivered on time, erected quickly and efficiently and quality excellent. Would recommend
May 2022 by stuart lee
Great display of timber buildings with very helpful and informative staff
December 2021 by Cindy Sinclair
Had summerhouse installed yesterday. Cannot fault it, excellent quality and guy who did installation was lovely attention to detail was faultless. This is the second building we have had from this company, would highly recommend
September 2021 by John Elliott
Bought a Sunningdale Combi, great service from start to finish and we are delighted with our building.
July 2021 by Susan Gillespie
Just got my sunningdale summerhouse delivered yesterday by Anchor timber. I am absolutely over the moon with it, fantastic, solid quality, well built and although I didn?t get the two guys name that built it they have made a fantastic job and it was built within 2 hours, even the inside wood joints are all sealed. I cannot recommend this company any higher. I ordered the summerhouse I?m March and although it was delivered today 9/7/21 the delay was totally beyond the control of the company. Anchor timber kept me informed all along and the girls in the office were all lovely to deal with. Thanks so much sitting in my summerhouse now typing this review ??
July 2021 by Callum Murray
During lockdown we ordered a shed online, having bought one from them a few years ago we were sure everything would be fine. What we thought we were ordering was not what we received. At no time were we shown a drawing depicting our order for us to confirm. If we asked for additional information, height of ridge. eaves etc we got no reply. The dimensions for that information on a 10 x 10 was not on the website. The poor selection of photographs was confusing and unhelpful.The shed arrived and was not as we expected. The person we dealt with on the phone was immediately defensive and had clearly very little interest in satisfying her customers. We eventually accepted the shed, mainly to finish dealing with ATB and move on.The fitters were clearly demoralised and managed poorly. This manifested itself in a surly attitude and following company policy were not particularly interested in customer satisfaction. Having had the run around all day and arriving hours later than we were expecting they just wanted to knock the thing up and clear off.The quality of the shed is mediocre and the ironmongery could hardly be of a cheaper quality. To be told that the first thing most customers do is replace the lock was not a surprise. Generally flimsy, and I went for heavy duty.I told the fitters that I would have liked to say I enjoyed working with the company but, sadly, could not. Apparently I was not the first with that view. Very disappointing.
