September 2025 by Al Dougan
Got my eye test done here and the staff were so helpful and friendly the new shop is really nice and the selection of glasses is excellent
September 2025 by D G
I went in with very unusual symptoms and Aine (and her team) couldn?t have been more helpful and concerned. My thanks to you all and Aine for checking up on my wellbeing later on
September 2025 by Mohammad Nrz
I struggled for years with incorrect or ineffective prescriptions, which made it difficult to find the right lenses for my specific vision issue.
Recently, I had an eye exam with Áine, who proved to be not only highly professional but also a dedicated optometrist.
Thanks Vision Express, for the excellent service ? thanks Áine & David, for your outstanding care. In my opinion, you're the best Vision Express store in Glasgow!
September 2025 by Sharlene McKinley
Great service from start to finish,love my new glasses x
September 2025 by Maria Clow
Great experience and Niamh was very helpful and friendly
August 2025 by Patrick Ryan
Sarvat was the height of courtesy and professionalism. Outstanding service.
August 2025 by Richard Ospedale
Such a friendly, efficient and professional service from all staff that I encountered on my visit to the Vision Express Sauchiehall Street, Glasgow branch on Wednesday 20 August 2025. I managed to arrange an eye examination appointment at very short notice. The optician put my mind at rest. I recommend Vision Express and especially this branch.
August 2025 by Viesturs Sp?lis
Amazing service!
March 2024 by Hazel McIntyre
What a joy it was yesterday getting my eyes tested and ordering new glasses. Staff so professional, helpful and friendly. Second visit to this branch and would certainly recommend.
January 2024 by CB 394
Never EVER again. AVOID if you're on welfare because they are prejudiced.Went in on Monday accompanied by a carer. I was taken through for the IOP (pressure in the eye) test and one other thing by a very polite but utterly CLUELESS young man. Then, I was VERY BRUSQUELY told that I was ?too early? for my appointment by a week by an ABSOLUTE Karen. No further explanation offered, instead SNEERING and CONDESCENDING questioning like she had never worked with a WELFARE patient before. I told her to forget it.When I got my current glasses from the branch at the Fort 2 years ago, they could not have been more helpful. I explained everything VERY carefully and requested that they include that I'm special needs and require a chaperone AND that I am a MIGRAINE sufferer. I don't care if it was a bad day, a Monday, a week from Christmas or whatever the horrible woman's excuse was? you do NOT treat anyone with that level of contempt, Period! If that's your attitude with a vulnerable welfare patient, I would HATE to see your approach to someone LESS capable. We left without completing the appointment, I will not be returning or booking or even visiting another branch again until the staff are retrained to deal with SPECIAL NEEDS/Welfare patients properly? I sent them a strongly worded email, to which they have conveniently not responded!I am looking into taking my custom to Specsavers because the way I was treated on Monday is absolutely disgusting and 100% wrong. Furthermore, I fully intend to take this much, MUCH further.PS I already filled out your feedback form. I did so on Monday as soon as I got home from the "appointment" and I have yet to receive a response. I will be speaking to Trading Standards about this. I am DISGUSTED.
October 2023 by Diana Cusack
Thank you for helping soothe and solve my worries, couldn't have been more reassuring or helpful.
September 2023 by Helen Kerr
Optometrist was very nice and thorough with examinationWent out to choose frames despite having an HC1 form( I have because my income is so low) the girl started showing me glasses you pay for ,3 times I told her I Don't want to pay she finally listened !!!!!I have a certificate because I'm poor so why the hell could I afford £85 glasses I'm struggling like everyone else just nowI was very embarrassed I won't be going back thereIt ok if your paying for your glasses and apptsBut if like meyour 65 and live on a small work pension or benefitsFind another optician
September 2023 by Skull Ghafoor
I handed in 2 boxes of contacts, 60 pairs to change from my previous prescription to my new one, and the person I spoke to said that it was possible, and I'd get them within a week. And now it's been a month and a half, and still no update, I called in and I would have to repurchase the 2 boxes of contacts without even being refunded for the previous boxes of contacts at least.So I wouldn't recommend for anything, except just the eye test, get your glasses from iolla or any other place.I don't understand why I have to pay twice, and not even get a refund.
August 2023 by David Smedhurst
Terrible company.Only want to sell you expensive coatings. You can get upto 5 coatings free at asda. Frames are either overpriced or rubbish.DONT SHOP HEREASDA ARE MUCH BETTER AND CHEAPER
June 2023 by Kaspars Dzerins
Booked "contact lens free assessment and trial", turned up a couple of minutes in advance, made myself known and spent the next 15 minutes waiting on a chair as requested while staff melted away one by one, leaving sole member occupied with another customer.What a waste of time.
