March 2024 by Hayden Anderson
Warning: Delivery scam done from of the driversThe delivery driver came to my door and took a photo of the package once I opened the door, they handed me letters while holding a package, and when questioned, he denied the package being mine, and walked away. They now have marked the parcel as delivered and are using the photo of my door as evidence, the deliveryman is denying anything to do with the incident.I have contacted Royal Mail Customer Services online, and they have instructed I fill in a complaint form against the delivery driver.If this is your local delivery office, and a young man comes to your door with a package and says it isn't yours, record them and question them to show you the package details if you value your delivery.As of now there has been no update to the delivery driver being disciplined. I will edit my review once this has been dealt with.My package worth £250 has been stolen.
March 2024 by Stuarty Boy
Terrible opening hours.They keep getting cut back the collection hours ?????
February 2024 by Indigo Hammer
The Royal Mail, a UK monopoly in mail delivery has unbelievably bad customer service. Waiting an hour on a phone call to be told nothing, is standard operating procedure. you cant get hold of local depot's phone numbers. They're more secretive than the Freemasons, and if I was responsible for this wretched "service" I'd want to stay out of contact. I really hope that you're all made unemployed.
February 2024 by Mark Devlin
The service provided by Royal Mail is appalling, there is no way to contact someone if there is an issue, unless you have a spare three hours to wait in a que on the phone. This company is a dinosaur that hasn't embraced change. I only hope that a stronger service provider steps up to replace it.
February 2024 by Margo Haughen
Only 2 hours open ?? Wasted journey....with my year old grandson in the car!
February 2024 by Joanne S
Terrible for parking. Would be great if they had a short stay car park as you are served quickly, so in and out in no time. Maybe 4/6 car parking spaces would be perfect.People on desk are very friendly, informative and quick.
February 2024 by Mr Pathan
They only open 2 hours a day. Its a joke, and even red card does not tell their hours unless u come here and find out
January 2024 by bigdavedj bigdavedj (Bigdavedj)
Great place to work
January 2024 by David Galbraith
Professional, courteous, polite, and helpful staff. Go above and beyond to help.
January 2024 by darren holmes
Worst company ever always closed only open between 8-10 (whole point in late opening due to people working) never opened at website states. Puts prices up then cuts service so paying more but getting less.
November 2023 by Gary mcmillan
Sorting office closes at 10 o'clock! What use is that to anyone? Besides that my parcel was a t shirt a bloody t shirt and they couldn't post it! Useless service and lazy post persons
November 2023 by Mutant
This is Royal Mail Scotland for you. The parcel will be stolen before you send it.A post man tried to deliver my parcel twice. Last time on the 28/10. Then my parcel disappeared into thin air. Wasted over 5 hours on the phone trying to find out what was going on with it. I?ve tried to redirect it to my local post office several times. Unfortunately I was unsuccessful and my parcels tracking number has never been updated. According to the customer service my parcel was kept at my local delivery office at Fullerton street. One the member of staff working there just told me that the parcel went missing/was stolen? it has never been returned to the delivery office after the post man was unable to deliver it to my address because I was in work.
November 2023 by Aggie
I've been trying to redirect my parcel for over a week now. Had to call them several times last week and wasted about 5 hours trying to sort the whole situation out ( waiting time to get through to a person was over 50mins ) According to the Royal Mail customer service my parcel is kept in that office and they simply don't bother touching it. It also looks like their online redirection system isn't working.
November 2023 by Donna
Always lovely staff but only opening 2 hours per day is an absolute joke. It?s a staffed sorting office, so absolutely no logic to such restricted hours! ?
October 2023 by Catriona Glasgow
Never open. They have steadily reduced their hours to be virtually inaccessible by the majority of the public, and they can't even update their website to reflect these hours so they end up with lines of people waiting at the door every day thinking they're about to opening then never do. Shambles.
