September 2023 by Linda Yarr
I used the live chat service earlier this morning with a decorating dilemma! The advice wasn't particularly good despite challenging some of the colours suggested and advising I'd already tried some of the colours and that they weren't working for me. I feel there was no thinking out of box I was simply advised to have a colour consultation and that was the end of the chat!I then decided to ring the Glasgow Store spoke to Linda whose advice was absolutely fab and really helped me solve my dilemma! Will just speak direct to the store in future.
June 2023 by Michelle23
Been in a couple of times over the past few years and will not return. Each and every time staff have been rude and condescending - felt as though they were being judgemental and letting me know they did not think I belonged there. Very shallow and clearly making assumptions about their customers based on appearances. A pity as I like F&B paint, what a difference it would make to walk into a warm, friendly welcoming showroom.
July 2022 by Adrien von Ferscht ???
Farrow and Ball is just as much a club as it is a paint store!
July 2022 by Graeme MacDiarmid
Knowledgeable staff and good service.
July 2021 by Alexandra McKenzie Calver
Came in early afternoon on the 2nd of September 2020. The staff couldn't have been more rude or unhelpful. I came in to buy and view wallpaper for my flat in Park Circus so had just popped down in the rain with my measurements to order from the showroom. My mum and I waited outside while there were customers inside (absolutely fine with this as I was happy they had polices in place for COVID 19). The woman spent awhile with the two customers before us, yet as soon as they left and she cast her eyes up and down at us she acted rude, dismissive and judgmental. Her demeanor clearly said, "these people do not have the money to be in this shop". I felt offended and unwanted by the staff in this showroom and shall be making sure my neighbours and friends stay clear of Farrow & Ball and shall be taking my custom elsewhere.
July 2021 by Robert Dott
Made to stand outside like an outcast when returning a tin of paint for a larger size because I wasn't allowed into the store without a face mask despite the shop assistant not wearing one herself. Been into many shops and supermarkets without wearing a mask and not been treated like this anywhere else. . Very poor service indeed so I will not be be returning.
July 2021 by slidey patter
Staff unbelievably rude, considering the overblown price of paint, the lady working clearly has no experience of how to deal with customers and has zero decorum, I will not be back.
July 2021 by David Barlow
Nice staff. Wide selection of paints
July 2021 by David Taggart
Pre ordered and it was ready with minutes. Great service!
July 2020 by Colin Macdonald
Well laid out store. The sample pots are great. Products are high cost, high quality and save you time (fewer coats of paint needed). People in store are friendly
July 2020 by dario crolla
Although a lovely shop and helpful and friendly staff, the paint is way too expensive when I can get Dulux or Crown paints which are just as good if not better for more than half the price. I only buy Farrow and Ball paint if my clients ask for it. I'm a self-employed decorator.
July 2020 by Nicola Jane Murdoch
Love this shop. Friendly and helpful staff. The paint isn't too bad either ?
July 2020 by Victoria Lindie
Staff delivered incorrect paint, refused to exchange this and no management available apparently for over a week to discuss this matter. Poor service for a product that costs so much
July 2019 by David Rogerson
excellent attentive service , quality shopping experience
July 2019 by Ahmed Ali
Great customer service and very helpful
