September 2023 by Emma Thorpe
Popped in hoping to get a new watch strap and thanks to the friendly and helpful service from Mia and Frankie my watch looks as good as new.
September 2023 by Terri Smith
I was the Buchanan Galleries store and Rachel (manager), Frankie (deputy) & store assitant Misha were really helpful as my ring was too small so they got it all sorted for me.
August 2023 by brad monaghan
Carol ann was a fantastic help in finding me the perfect engagement ring for my partner. Could not be happier.
July 2023 by Action_ Alfie
I visited your store in Buchanan Galleries today as I was needing assistance with a watch repair. Following a visit earlier in the week by my daughter to resolve this issue, she had spoken with the store manager who had been no help. I then had to phone the customer resolution department to have this issue resolved. I was advised by a lovely, helpful lady Elaine that the watch would need to be sent for repair by the store. I would just like to express my appreciation for the wonderful customer service and extreme level of professionalism that Sophie and Hannah, both sales associates, showed me today. Thank you girls, you are a credit to the company, not your manager. I hope they are both rewarded for their excellent standards.
July 2023 by Richard W
Frankie was exceptional in helping choose and purchase a watch for my daughter?s 18th. She explained all of the warranty options, changed the strap size and was pleasant throughout the whole sale!
June 2023 by Euan Robertson
Exceptional service from Sophie in the Glasgow store placed within the Buchannan Galleries. Acknowledged me as soon as I entered the store, but allowed me to browse without hanging over me like sales assistants often do. When required, Sophie gave incredibly detailed information on the item that I was looking at (I had done some research prior and was going to order the item online, but wanted to see it in person). Alongside this, Sophie was able to advise the best way to keep the item in good condition and explained the benefits of the aftercare service and extended warranty. Nothing was too much, and she even hunted for a display box that had went 'walk abouts' and one that I had hoped to have alongside the item as it was a gift. I didn't intend on purchasing that day, but Sophie's service gave me the confidence that I was hoping to find when I walked in. Sophie is a credit to Ernest Jones, and I would love for her to be recognised for the great work that she has done during my visit. Rarely do I leave a store with such a level of satisfaction, and I would be confident in saying that I am not alone in saying that, as Sophie's professionalism was top notch. Thanks again Sophie!
June 2023 by Susan Mitton
After a traumatic loss of a ring :Sophie, Laura Jane and Cara were amazing, I must have tried every ring in the shop on and we found one that is perfect, thank you for all your patience and kindness.
June 2023 by PAULINE JENKINS
Great customer service in store from Charlotte ( Buchanan Galleries - Glasgow). GUCCI ring for a 21st birthday gift. Would highly recommend.
June 2023 by Pete B
Absolutely fantastic customer service, Frankie really is a credit to your brand. Polite, knowledgeable and friendly, thanks again ?
June 2023 by Alexander Pama
Great customer service, purchased and required my own watch to be fixed,in and out in 15 minutes,service like it should be
April 2023 by Michael Smith
Staff were all so kind and helpful and customer service was great ! Especially Sophie, she is a charming young lady!
April 2023 by Heather Wilson
Laura, Jane was absolutely fantastic.. she was so easy to talk to and very helpful, nothing was to much trouble for her.. lovely dealing with her.
April 2023 by John Williams
Tidy and clean but spent 5 minutes looking into a cabinet of diamond rings costing £1500 upwards to have 3 members of staff behind the counter ignore us and chat among themselves. They said hello upon entry....then carried on with their conversation. My partner worked for Signet for 7 years, this customer experience is well below par. No sale today for you, looking elsewhere.
October 2022 by Cameron Jamieson
Went in to get a link taken out of a watch purchased at a different EJ store. Woman who done it couldn't have been more welcoming. Bought from another store purely due to being away for the week and it was an impulse buy but will come to this store for my next purchase.
May 2022 by Maria N
Beautiful things, lovely staff but unfortunately they didn't have the size of ring we needed.