March 2024 by S Russell
My dishwasher broke down just after new year had it covered by domestic and general who arranged for another company to come out and fix, after 4 weeks of visits, ordering parts supposedly leaving me with a working dishwasher, I refused to allow them to come out again, D&G then gave me domestic electrical number and said I could use them, engineer came out, spent quite a bit of time diagnosing the problem, ordered parts and back within a week to fix, it's now been working for over a week, fingers crossed I've not jinxed it!
October 2023 by Norman McIntyre
I contacted Domestic Electrics regarding a heating element that had burnt out in my Indesit oven. They called next day and repaired same. I was charged a call out fee and parts + labour. Excellent job. However, after fitting new element it was discovered the fan had also stopped working. The engineered telephoned his office to order up a replacement and quoted the price. Garry visited to fit this part a couple of days later. On top of the great service the company cancelled the call out charge for the second visit. That's why I would recommend this company to anyone who requires D. C. services. I will tell ten to tell ten.
February 2023 by Isobel Shearer
Induction hob not working called this company who diagnosed fault, sourced part and returned and left in working order. Polite and professional engineers and very reasonably priced. Would definitely recommend.
November 2022 by Helen McCormick
Arrived when said they would, repaired washing machine, at price quoted (£80) very pleased with service and result. Thank you
November 2022 by Justyn Jacobs
Avoid. Avoid. Avoid.Truly the most surreal experience ive ever had with a company, gobsmacked and speechless with the way i was spoken to for no reason whatsoever other than reporting a problem with the job they carried out. Cowboys with no customer service skills.Hired this company to replace the seals and grill element in my oven. Big mistake should have just bought a new one which i am now going to have to do anyway as they have broken it completely.To start the engineer told me the grill element couldnt be fixed but they changed the seals anyway and charged me £105 which if hed started off saying that I wouldn't have bothered with the rest.The wrong seal was put on the bottom oven discovered this due to my tea towel going on fire fortunately i was in the room. The door was sitting open heat pouring out not sure how a professional didnt notice that but anyway how they handled this is truly shocking.I emailed to report the problem no response. Called them to be greeted by the most impolite woman with an instant attitude problem whom despite telling her what the problem was proceeded to blame me for having a tea towel hanging? Bizarre. Pretty sure the fault starts with the company who supplied the wrong part for the job. So rather than just apologise and send someone out she raised her voice and actually argued with me. Extremely strange way to deal with a serious incident that is your fault.Im told she'll have to check with the engineer if he encountered problems and will call me back. Flash foward got the engineer phoning me whilst im in work telling me hes at my door, nobody has told me hes coming, weird. After them arguing it is the right seal low and behold engineer confirms it is infact the wrong one hallelujah or so I thought....Have to arrange for engineer to come back with right part im told he doesn't work a saturday despite the job being carried out on a saturday in the first place commence another argument where im told saturdays are reserved for emergencies and they wont be accommodating me? Absolutely shocking. I cannot afford to take an entire day off work for this so I ask for a refund, not possible apparently.Flash foward another week, this is 2 weeks in total now without my oven that i paid £105 to have the basic job of the seals replaced, finally get the right ones put on and the oven still doesn't work. I had reported that since theyd touched it the flame wont stay on, assumed this was due to the door sitting open but it isnt. The oven is completely unusable and unsafe.Do yourself a favour and dont bother with these charlatans.
November 2022 by David Crum
Phoned on Tuesday appointment given for Wednesday between 2pm and 6pm.Received a reassuring phone call at 5.30 pm to let us know that we would still be seen that evening. Although obviously running a bit behind the Engineer was friendly and informative. He thoroughly checked out the socket and cooker before making the repair. Good old fashioned service at a reasonable price
November 2022 by Stewart Guthrie
Do not trust this company. They do not keep their word. Was told £50 would arrange an engineer to diagnose and repair any fault with only additional cost being parts. The fault was found but unable to be repaired. I was told they could not say when a part would be available and this could be many months but I would need to pay 50%up front. Therefore I sourced the part myself which took two weeks. They are now refusing to do the work I have already paid for as they didn't find the part themselves.Not professional. Not trustworthy. Find someone else, you've been warned.
November 2022 by Jak Ell
First class service from Domestic Electrics. Highly recommended for their excellent communications and professional engineers. Our Engineer was fantastic and on both visits was a pleasure to deal with. Keep up the great work.
November 2022 by Ben Lord
Very good service , engineer phoned prior to arrival and fitted new thermostat to fridge freezer. Excellent customer service and cheaper than the other national companys that I phoned for a quote. Use local businesses, will definitely use them again if needed
October 2022 by Justine J.
Avoid. Avoid. Avoid.Truly the most surreal experience ive ever had with a company, gobsmacked and speechless with the way i was spoken to for no reason whatsoever other than reporting a problem with the job they carried out. Cowboys with no customer service skills. Hired this company to replace the seals and grill element in my oven. Big mistake should have just bought a new one which i am now going to have to do anyway as they have broken it completely. To start the engineer told me the grill element couldnt be fixed but they changed the seals anyway and charged me £105 which if hed started off saying that I wouldn't have bothered with the rest. The wrong seal was put on the bottom oven discovered this due to my tea towel going on fire fortunately i was in the room. The door was sitting open heat pouring out not sure how a professional didnt notice that but anyway how they handled this is truly shocking. I emailed to report the problem no response. Called them to be greeted by the most impolite woman with an instant attitude problem whom despite telling her what the problem was proceeded to blame me for having a tea towel hanging? Bizarre. Pretty sure the fault starts with the company who supplied the wrong part for the job. So rather than just apologise and send someone out she raised her voice and actually argued with me. Extremely strange way to deal with a serious incident that is your fault. Im told she'll have to check with the engineer if he encountered problems and will call me back. Flash foward got the engineer phoning me whilst im in work telling me hes at my door, nobody has told me hes coming, weird. After them arguing it is the right seal low and behold engineer confirms it is infact the wrong one hallelujah or so I thought....Have to arrange for engineer to come back with right part im told he doesn't work a saturday despite the job being carried out on a saturday in the first place commence another argument where im told saturdays are reserved for emergencies and they wont be accommodating me? Absolutely shocking. I cannot afford to take an entire day off work for this so I ask for a refund, not possible apparently. Flash foward another week, this is 2 weeks in total now without my oven that i paid £105 to have the basic job of the seals replaced, finally get the right ones put on and the oven still doesn't work. I had reported that since theyd touched it the flame wont stay on, assumed this was due to the door sitting open but it isnt. The oven is completely unusable and unsafe. Do yourself a favour and dont bother with these charlatans.
November 2021 by Eileen Burnett
Excellent service. Stephen our engineer was polite , efficient, knowledgeable and skilled. Have used Domestic Electrics in the past and would definitely use them again.
November 2021 by Nicola McMahon
Great installation service, however the company let themselves down when the engineer broke our LED lights and they have so far refused to replace them. The sign of a good business is how they handle this kind of situation and despite the website stating great customer service I have yet to experience this.
November 2021 by EK LUNA
I called Domestic Electrics when the door seal broke on my washing machine.I received great service from the first call. Domestic Electrics ordered the part an had it fitted quickly within a few days.The engineer that visited our house was very friendly, knowledgeable and fixed the washing machine with no mess.The Engineer observed the highest Covid 19 precautions from the minute he came into our home until he left.Many thanks to Domestic Electrics. I would recommend this company and will definitely use again.Ian
November 2021 by John Herbert
Never caught the chaps name that visited me today.But just wanted to give credit where credit is due.He called 30 minutes out and arrived on time.Very polite and knowledgeable.He worked alone and removed and installed my new tumble dryer with ease, and then fully explained everything.High praise indeed, an excellent and very professional service.
November 2020 by Raymond 71
Great service the guy fixed the power button on my vax for free saving me buying a new hoover at the moment very friendly and super helpful cheers
