August 2025 by Sarwar Afridi
Virgin Money Shawlands branch, Excellent services. My wife's account had some issues and she wasn't fluent in English but one of the staff members Hamza was able to communicate with her in Urdu and resolved the issue efficiently. Great staff.
January 2025 by Babak voghouei
Thanks to Carly, she was so nice and helpful.
She sorted it out my issues patiently ??
July 2024 by maryam Kazemi
Any one can take money out from your account and they will not help to dispute the money
May 2024 by MUHAMMAD QADEER BUTT KHATOON
A very low mannered, suspicious and highly unprofessional and disgusting behaviour from Mrs Hasel, she was asked me irrelevant questions keep me standing 30 minutes approximately to get a small amount from my own account, see me very weird and laughing asked my ID when I already given my bank card and pin and other details then printed out my personal documents without my consent. I?m running my account from last 9 years having no respect and welcome.
The atmosphere was very uncomfortable and unpleasant with unfriendly attitude.
I don?t recommend at all this bank branch at all only time waiting with disrespect for client
May 2024 by Peter Cottrell
My mother, in her 70's, has just left this bank in tears after being told 'Cut to the chase' multiple times by a so-called Manager. A loyal customer for 5 decades (originally Clydesdale) lost for good.
March 2024 by Jordan Jeffries
Service is deplorable, stood in the queue with 6 other people to ask for some change.20 minutes later I step forward to see why nobody was serving and the lady said oh I didn?t know anybody was waiting as I can?t see you, could she not have said next please?As when she was around the front 5 minutes earlier she would have saw the large queue of people.Then I was asked did I order the change, no I didn?t as I don?t always have the time to think about doing that, then was told Linda has the safe key and she?s busy and they don?t know how long she will be, gave up after another 20 minutes waiting.Went across the road to bank of Scotland and was in and out in 5 minutes after virgin money wasted 40 minutes of my time. Will be changing banks soon as it has gone right downhill since virgin money took over Clydesdale bank.
March 2024 by John Mcbride
Asked staff if rate on account was variable or fixed and was told to check online. I asked if they could tell me and when I gave them the sort code they didn?t recognise it. Was then told to go online. Poor service and attitude.
December 2023 by kamran yousaf
Nice atmosphere, staff just OK.
December 2023 by Brits out Long kesh
No phone number for this place
November 2023 by lj ferg
went in to withdraw cash and get my book marked up - failed to update book so a wasted trip, need to go back and I am virtually housebound
April 2023 by littlekingryan
I went in to apply for a new account and they told me to go online like I?ve been trying not getting anywhere and after I left the bank they locked my account even though I had my ID on me won?t be back to this place
April 2023 by Alan Melville
Slow and unhelpful
February 2023 by Rosa Paula
Really lovely staff with quick service
August 2022 by Niamh Goodall
I?m in every week and every single member of staff is lovely, so helpful and always so happy to help
August 2022 by Graham Short
Understaffed, but those that were there were helpful.
