August 2025 by Ihsan Riaz
I will not recommend this place to anyone. The staff have an appalling attitude. They do not seem to care about attending to customers. The manager (a woman) at the counter cannot be ruder. Normal politeness and courtesy that a shop or pharmacy attendant generally offers elsewhere is nowhere to be seen here. I have been there more than once and made to regret. No wonder this place is not as busy as the other private pharmacies in the neighbourhood, even though it is a bigger shop.
Boots management needs to address the customer care aspect in this shop. This kind of service (No customer care) will adversely affect the Boots brand in the area.
April 2025 by Bethany Semple
The staff in this pharmacy are not only incredible at what they do, but wonderful people as well. They go above and beyond every time!! In particular Lorna and Louise, such beautiful souls. Cannot speak highly enough of them!
February 2025 by E.M. A
The staff at this boots are warm, friendly and always helpful. I've had good experiences with needing to speak to the pharmacist and I never feel uncomfortable asking for help or clarification. I think it's important to give positive reviews to good pharmacies because so often the only people who go online to review are negative and I want the staff to know they're appreciated!
December 2024 by M
Helpful pharmacists
November 2024 by Kirsteen Baker
I genuinely could not give a worse review of this pharmacy and would suggest you avoid at all costs. I was treated appallingly by the rude, condescending and unprofessional female pharmacist who was on duty. A truly unpleasant experience which I will not be repeating. AVOID.
September 2024 by Liz Henry
Boots partick chemist great you don't need to go to braehead on Dumbarton road near partick subway not to busy and you can get what you need here
July 2024 by Clare Purvis
If I could give zero or negative stars, then I would. I had a very disappointing experience at the Boots in Partick today. A very unpleasant young pharmacist with dark hair was extremely rude and condescending when I asked a simple question, in a polite way. Her attitude was unprofessional, and her behaviour suggested she had delusions of grandeur, acting as if she were far above her role. It is important for her to be reminded that she is a worker at Boots, a respected retail pharmacy chain, and that providing excellent customer service should be her primary concern. This kind of behaviour is unacceptable and does not reflect well on the store. Very poor service indeed. I hope Boots manage to replace her immediately with someone with basic human decency and respect.
July 2024 by Mark Gualandi
Reasonable prices and easy to navigate.
May 2024 by D C
If I could give zero, I would. The best thing about this store is its proximity to Buchanan and Campbell right next door. They don?t close for lunch and the staff are polite and helpful. Everything that this lot are not. Way to go!
February 2024 by William Chapman
This used to be a great Boots, now possibly the worst shop on Dumbarton Rd. They close for lunch when it's sometimes most convenient for some people but in particular one of the pharmacist is just down right rude and honestly shouldn't be in a customer facing position.
August 2023 by Nora Marazaite
Tried to return an incorrectly picked order - received totally random items. No manager on site, no exchange, no refund, I'm stuck with Boots mistake and can't even get my money back and will need to trawl other stores in town another day. Why are you open if you can't provide basic services???
August 2023 by Steve Welsh
My young daughter was in agony and the staff were totally dismissive and curtly told me to take her to the doctor. Offered nothing but total contempt. Boots are a disgusting company and the staff a disgrace.
June 2023 by zozija zozefine
They never actually open at 9am, always always opening late even when the staff inside can see there are customers queuing on the street they just continue chatting amongst themselves and ignoring customers. Poor customer service.
June 2023 by Jianan Huang
The staff chatted very actively, but the service attitude was just the opposite
April 2023 by Yiduo Gao
Very poor service and confusing opening hours, this place really doesn't want to go back
