September 2023 by Fiona Gall
We have just picked up our new glasses. We have used B&L for many years.The service from Anne & Louise was exceptional. They never dissapoint.
August 2023 by Sarah Pirrie
My son has visual stress which was picked up through school and frequent headaches he had been suffering with. I had to phone a few opticians to find a branch that tests for visual stress as not all the opticians have the equipment or are trained to carry out the assessment.We came in October 2022 and the staff were amazing, really took time to explain everything to my son. Helped him pick out the glasses with the special tinted lense and what a difference with him in school and no more headaches.
June 2023 by Bia A
After struggling for ages to find petite frames, I finally found the perfect pair here. Ann was brilliant and helped me choose the frame and made my experience so easy from choosing a frame to collecting them and having them checked. Umar who tested my eyes was also very professional and helpful. Great practice!
September 2022 by Emmaline Thomas
Went here for an app paid for by work. Was the best service I've received! Due to moving with work, wasn't able to go back to collect and mentioned this. They catered to that with making sure the frames fitted perfect and then posted out to me! Was advised it would take to 4-6 weeks and came in 3 weeks! Super happy with these guys and would highly recommend to all!
July 2022 by Drena Townsley
Was in with my mum looking at new glasses, there had been some mix up with the appointment, not sure who my mum phoned but they let us in to have a look which we appreciated. We then got an appointment for half an hour later to go over the options. We were just under 10 mins late coming back as we were held up waiting to get served and my mum is 83 so not as quick as she was, and were spoken to as if we were 2 naughty children. We were well aware we were late so expected a shorter appointment and had apologised, but the way we're were spoken to was unacceptable, needless to say no glasses were bought! Whatever happened to customer service, why would you speak to anyone like that!
March 2021 by sharon mclaughlin
First time using Black and Lizars and got a fantastic service. Delighted with the frame I picked and even more delighted with my lenses. I have to get my lenses thinned due to my prescription and they look great. Unfortunately I cannot recall the member of staff who served me but she could not have been more helpful, knew exactly what I wanted. Will definitely be back.
March 2021 by Rosa Paula
It's expensive but you really do get what you pay for. Great service, really nice staff and a good selection of designer glasses (including Chanel and Tom Ford?)
March 2021 by Lily Gutierrez
Fantastic customer service :) I was really worried about my eye and didn?t know if it would be possible to get it checked given the current circumstances, but just a few hours after sending an email with my concerns I had a very helpful consultation with Graeme over the phone/video chat, which put my nerves at ease. I would definitely recommend, thank you so much
September 2020 by Ruth Moss
I popped into the shop to get a small screw replaced on my glasses. The service was top notch. I hadn?t made an appointment but the staff were friendly, accommodating and repaired my glasses whilst I waited. I haven?t used Black and Lizars before, but looking through the range of glasses whilst waiting, and with service like that, you have a new future customer.
September 2015 by Lucy B.
Black & Lizars have been tending my eyes for many years, and one of the main reaons that I like them is that they seem to be quite innovative, and always have the latest special machines for looking at the back of your eyeballs or whatever it is that those machines do. I find the opticians themselves really good, very competent as far as I can tell, and I'm confident that my eye health is being taken care of here. The assistants in this shop are a bit variable. Some are great, and some of them are utterly hopeless. I must have waited about ten minutes once to get some contact solution because the girl couldn't work out which key opened the cabinet. I've not seen her again though so maybe they have a really effective staff management protocol too. I get my contact lenses from here and you can have them delivered to you, or pick them up in the shop. You get solution too as part of the deal. It's probably not the cheapest deal I could find but as I'm happy with the care I'm getting, that's OK with me. One thing they could improve on is their range of spectacle frames. I have an unusually tiny head, and last time I got my specs renewed, I had to get a child's pair. They actually fit OK, but do get a bit tight after a full day of wearing them, so I just never wear them. More recently, when I wanted a pair of dark glasses, I went to Specsavers to get frames, and I would probably do that again rather than trying on every pair in the shop in Black & Lizars. If you have a normal sized head you'll probably be fine though as they seem to have some lovely designs.
July 2015 by Fiona H.
My family first started using Black and Lizars up in Aberdeen about 15 years ago. Starting when my brother got his first pair of specs aged 3. After returning to the UK we were shocked to find they still had our records! So when I needed my eyes tested I chose to continue using them. My last test was only last April which means I wasn't due another free NHS test for another year. The staff were great in explaining this to me, but said if I felt my eye sight had detonated they would put it through as a supplementary test. I went in on Wednesday to book and was able to get a test the next day. The optician was great. I explained how I felt my eyes were worsening and she went through the test. She was lovely and more than willing to switch between lenses when sometimes the changes didn't seem apparent. She gave me my new slightly worse prescription and said it would take a week to change the existing lenses on my current frames. I'm toying with getting more grown up frames. Aka not hot pink and the selection was great. I said I'd probably return with my Mum in tow as I need an honest opinion on glasses.
July 2012 by Lex G.
After my palaver with Optical Express, I immediately booked an appointment with Black and Lizars, which I should have done in the first place (silly me!). Now this is first class service, and you get what you pay for! Maybe you don't have such high maintenance eyes like I do (corneal ulcer that left a scar across my left eye - I was once a pirate ninja; dry eyes; nearsighted; slight astigmatism; and I constantly and lovingly gazing into a computer screen analyzing numbers all day), so perhaps you don't need an optician who caters to you like B&L. I worked with my UHMAZING optician to find lenses that suit my eyes for long-day wear, and trialed many brands over a few months until we found ones that were the perfect match. As with all (Scottish?) opticians, NHS vision tests are free, but contact lens fittings are an additional fee, with direct debit schemes costing from £20+/month (which include all followup appointments and 20% discount in-store). I haven't bought any frames/lenses yet, though they do stock one of my favourite brands - Tom Ford. Overall, considering my first UK optician experience and this experience, Black & Lizars is the way to go for excellent eye care service.
January 2009 by Qype User (TheWri?)
I lived in Glasgow for 2 years and loved it. The people are fab, really nice and friendly and this opticians was full of great people who were extremely helpful. I recommend them to all. They're not like D&A who seem to want to sell the highest priced designer glasses even if you dont want them, these people seem to really care. Great range of frames and coloured contacts. I did a contact lense trial and it was really useful. Funnily enough they also offer a wide range of binoculars and telescopes which i found wierd for an opticians but if you're a professional or amateur they provide binoculars and telescopes for both.
