April 2025 by J C
I've been with bank of Scotland for a long time but this place is very bad stuff are very rude unhelpful my card doesn't work so I wanted it renewed so I showed my ID everything but I have recently moved so they asked me for a new address which I give still couldn't get my new card sent bad bad service management terrible stuff and professional and unqualified I recommend to go to the Victoria road Bank of Scotland because they have much better service this place sucks
February 2025 by Ashar K Awan
Really disappointing service and staff!!
January 2025 by S ?Sam? Naz
Cashier was so helpfull in understanding my problem. And asked me to wait in the customer sitting area. A nice gentleman helped and understood my problem with my account and I was so welcomed. Great guy who helped me solve my issues.
January 2025 by David Williamson
The overall standard has dropped considerably over the last couple of years..
December 2024 by Maryam Khan
I went to the Shawlands branch with my two children and the lady, she was a young black woman, was there at around 12:30 on the 5th of December. Her attitude was terrible. She was very dismissive. She had little manners and seemed like she was fed up from even the smallest of requests. She was quite selective with who she was polite with, it seems. Most workers are very polite there, and even when they can't help you, they are kind about it. She just looked annoyed at any request.
November 2024 by Gail Penman
I went in to take money out but it was a bit more complicated because a member of the branch had to make a phone call before the funds could be released.
The staff as others have mentioned were unhelpful, rude, chatting amongst themselves and making it quite clear that I was just annoying them.
I asked for the manager and he was the same. I try and avoid going into this branch at all costs.
August 2024 by Anne-Margaret Scott
Shawlands, Glasgow branch- awful! 1 cashier, 8 people in queue, while 4 other staff members walked about chatting and laughing with each other ignoring the customers. When questioned why another staff member couldn't serve I was told it was impossible!
March 2024 by Pauline Goodbrand
My other half has POA for his parent & recieves nothing but hastle. Card Payments declined repeatedly & when you go in to speak to them NO SATISFACTORY OUTCOME.
March 2024 by Dav Flynn
Good customer service from a blonde woman with glasses for paying in coins
January 2024 by Julie McDonald
Service time is ridiculous
November 2023 by Mary Fitzpatrick
Terrible customer service. My son tried to pay a cheque in at the teller and was told he had to use the machine after queuing up. My son needs extra support and was refused this by the teller and manager both. Disrespectful and awful branch.
January 2023 by Bashar Safa
The BOS are clearly skint and don't seem to prioritise the Shawlands branch at all. Extremely understaffed and always queued no matter what time of the day. Albeit some of the staff are friendly the place is basically falling apart and it can take 20 minutes to complete the simplest of tasks.Need some regional managers in to give this place a spruce and sort things out asap... or just stick to Barclays.
October 2022 by Jo Vial (Vialjo)
Extremely rude and unhelpful tellers, have had a terrible time with them both times I've used this branch.
April 2022 by Spo Tify
The Old white granny teller with glasses and white hair has no respect or manners in how to speak to customers farran I think her name is. Basically you?ll receive full customer service if you are not a young asian male
February 2022 by William Bain
25 mins if my life wasted I will never get back. Same story too many times.1 Teller working,Other staff chatting away.Auto pay in machine broken again.Other customers gave up and left before meI despair this Shawlands branch.Customer service ? Not.1/5
