September 2025 by David Smart
BRILLIANT STAFF AND BANK STILL A BRILLIANT BANK
May 2025 by Aurora Bullock
Went in to ask a question about the cash point outside and the service agent Pat just answered ?I don?t know? repeatedly with out trying to be any help at all.. Honestly completely unhelpful and rude
January 2025 by P Meturton
Person at the desk had abrupt manner and gave me misinformation (compared to what the BoS website states) to my enquiry about means to open an account. Unpleasant ambience in the bank added to an uncomfortable experience. I will think again about becoming a customer.
December 2024 by Ozzy Gla
They?ve started dishing out free money ?
December 2024 by Raja Rizwan
Poor service
February 2024 by claire low
Hurts my millenial soul that the 2 cashier humans have to direct us to stand in a queue of 4 and wait for a cashier machine while the cashier humans have no queue. I'm guessing they r overworked and covering back office and people-facing roles now.Management - pls let them do their job of people-facing human cashier!
December 2023 by Trueline 1
Extremely bad service from counter she was rude and tell mi to go to post office to put your cash even in didn't tell anything
September 2023 by humza ali
Amazing stuff and very friendly
June 2023 by hazim zalzala
Good bank for business ?? ?
May 2023 by CB 394
Appalling. Need better trained staff equipped to deal with neurodiverse being that needs PROMPTING about when to do this function that function the next function. Will not use this branch again.
April 2023 by Jan Farooqh
nice staff and helpful every thing is ok
January 2023 by Ahmad Ali
BEWARE!I thoroughly counted my moneyand used the self service machineto deposit the cash. The machineasked me to confirm the amountof cash but the amount showing was£20 less. Most of the time we wouldbelieve that a machine wouldn't errorand maybe we made a mistake counting.By the way, this happened to me before.Anyway this time i was sure, so i cancelledthe whole transaction. The machine returnedall my cash but retained £20 which then i hadto go to the counter and get it sorted. Soyeah, definitely there is some kind of a flaw.I'm sure if i had confirmed the amount, the machinewouldn't have told me and i wouldn't have anyproof. If i hadn't cancelled the transactioni would've lost my £20. Count your cash thoroughlyand don't rely on these machines.
December 2022 by Andrew Hedges
I went into branch last minute before closing time to deposit cash. The cashier Lynda was training she was calm, professional and patient with me as I was fumbling about with my money rushing when counting it. Great service provided !
October 2022 by david mccallum
Great helpful staff ?
June 2022 by ava banana
Brilliant staff. Lovely when I need to visit. Very helpful
