September 2025 by Holly Primc
Customer service was terrible. Zero personal interaction which made our transaction that much harder. No one knew how to process an international check so we just kept moving from person to person until they gave us a form in the lobby to complete. My daughter chooses to bank here for their online features but with the confusion and lack of customer service, I would never consider this bank.
August 2025 by Nads Amad
Very Rude, very slow service, highly unprofessional and treat customers like on their payroll.
August 2025 by Vercingetorix
Absolutely pathetic. Can't do simple, basic things. Arithmetic missed these lads.
August 2025 by Kirsty Mitchell
I have an absolutely ? ?? awesome ? team that have dedicated themselves th
July 2025 by Angie Webb
Just want to say that the customer service I received from Eiladh (I hope I've spelt that right) yesterday at your Argyll St banch was first class. Patient, friendly and competent. I hope that this review gets through to her
July 2025 by adekanle taiwo
Very poor service from staff, not really helpful with solving customer issues, neither are they very friendly. You would be better off using another branch if you needed attention with dealing with your difficulty, this branch is not representative of how I had perceived the Bank of Scotland.
July 2025 by Al M
Rude and unhelpful staff, wasted hours of my life and still no resolution
May 2025 by Brielle Varon
My partner and I came to withdraw our money after our Lloyds account was closed (for no sufficient reason), and all the complications were handled smoothly thanks to Holly. She was amazing, kept us informed, and sorted everything out.
April 2025 by eyad Oklat
Because of a wrong advice from people in the branch and customer care over the phone, I lost £1465. When I raised a complaint they offered a compensation of £40 . What a shame!
January 2025 by Aileen Hume
The place has staff on hand for my banking needs
December 2024 by Louise ODonnell
Exceptional customer service provided by David and Wendy who went above and beyond to ensure my transaction was processed smoothly. Their professionalism and attentiveness made the entire experience seamless. Both are a credit to Bank of Scotland.
November 2024 by Masood Oria
Good bank, I recommended this best service bank.
Yesterday, I came to open an account in this bank. I really appreciate how to explain......I don't have any words to explain ? to you guys....
October 2024 by Interesting facts
Staff in there at basement floor who sit on chairs don't have any concept of customer service. Took 45 mins with only 4 customers ahead. Other people walking around but not helping the queue.
October 2024 by Josh
The place is that big it has a coffee shop inside yet it takes 45 minutes to do a 2 minute bank transfer. At least 15 pensioners waiting in an overcrowded lobby falling over each other and staff done nothing to help
September 2024 by Sonia Tinagli
One person meeting and greeting on the door, two people standing about 'queue managing', and a 40 minute wait to speak to a teller?
Surely it would make more sense to have less 'queue managing' and more people on the actual counters?
