February 2024 by Julia Lamias
Emma was really helpful and made my overall customer experience there amazing ?
January 2024 by RANJITA CHHETRI
I liked this BOS in Glasgow city centre because each time I went in I was always meet with friendly and helpful staff. Mala was very friendly and helpful whom I deal with today. I went there with issues of my internet banking problem. I said to staff of bos that I have not my good english and she really helps me with very kind I never forget her. I want better success in her future.she is very very excellent staff #mala
January 2024 by Helen Robinson
After months of trying to get a card reissued for a card reader for a society business account, Ruth is the only one who stepped up to the simple challenge! After visiting bank branches in Edinburgh and Glasgow multiple times, this young graduate from Glasgow Uni has saved my life after countless visits and phone calls for what is meant to be an easy task. Amongst her humility was her excellent customer service and spectacular knowledge on business accounts. Despite her youth and having just graduated she had more experience than anyone I hove spoken to over the last 6 months! I hope the bank manager sees this?because Ruth deserves a raise!!!
January 2024 by Deepanjalie Abeywardana
Some in the staff have been inefficient,ignorant and extremely rude. It isn't at all a pleasant experience to visit this branch. On numerous occasions,they are rude on the top of being incompetent.
January 2024 by Wilma Houston
All week I have been call to find out if there coin machine was finally working as not been for over two months went bank this morning to find out that been switched two people I spoke to said that I should have phone explain may be if they had answer calls that I had made all last week then I would have come all way into the town as that the only branch near me that had coin machine they were rude very unhelpful.
October 2023 by Abdulaziz Bader
I had an issue accessing my Lloyds bank Internet banking, and Mr. Bright was so helpful and professional.
August 2023 by Nicholas Redmond
Fantastic staff, been with them for two years & their great!
August 2023 by John Monteith
All staff are very helpful great experience ?
August 2023 by Noor Nabhan
If the receptionist told you to get down stairs for bank statements, do not trust, may you will be provoked as well by customer service, find different branches may they help.
July 2023 by Aisling O'Hara
Had an issue with HSBC that required me to go to this BOS branch to update my address and get a printed bank statement.What would have taken probably over an hour in the HSBC branch took about twenty minutes here.Service was quick, staff were all lovely and understanding of my issue - updated my address and printed a bank statement for me. Customer service here is 10/10 - even just looking around at other interactions while waiting, all the staff looked attentive and helpful.The branch itself has a cafe which is very cool especially if you know you?ll be there a while. Door and floor staff were kind and friendly, immediately asking me what I was visiting for and directing me to the person I?d need to speak to.Overall a great experience and so far I have had no issues with Bank Of Scotland generally. Would recommend!!
July 2023 by Anamulhaq Ch
after being with them for years and trying to apply for mortgage through them as well.just visited the branch today and i felt like i have to beg to get my papers stamped and they making faces i am the only customer sitting there come on how hard it is3 times i had to rectify them welldone bank of scotland for hiring such staff it makes me laugh
June 2023 by CB 394
Horrendous! Seriously WHY is the human interaction area downstairs? Wouldn't it have made more sense to put the café downstairs? Also when a neurodiverse human (identified by TWO lanyards) enters the vicinity of the building DO NOT just assume it can walk to where it needs to go... ASK what the access requirements are. Furthermore, your staff need to be more efficient. After the debacle of this afternoon, I'll be going to the East Kilbride branch and ONLY the East Kilbride branch. WISE UP!
June 2023 by Homayoun
Overall good, some very good staff will help you a lot, but some staff won't give you any help even if it's a 5 minute need
May 2023 by Aimee Duerden
Went there to ask an important question and they gave me incorrect information. They told me there would be no charge for a service then I checked online and discovered that there actually are charges. If I listened to the advisor I would have received a surprise charge. The advisor also kept walking away to give advice to another couple while we were asking questions. Very unprofessional.
May 2023 by Christine Duffy
Went in one day and found them trying to sell there products more then anything but usually don't have a problem
