February 2024 by Jordan
Frames are amazing but the lenses are terrible. Impossible to clean, and warped vision when looking downwards. And the anti-glare coating on the lens is the worst I've ever had
February 2024 by Carol Martin
A really good experience - everything was attended to -an in depth eye examination by a helpful professional optometrist and lovely Elliot Cookson was great at helping me choose new frames. I would definitely recommend ace and tate??????????
January 2024 by Annie Peters
Absolutely beautiful store. Staff ultra professional, and extremely well informed on all aspects of eye care and product and take time to advise on style and suitably of frames. Very impressed and now three other family members have visited and chosen Ace &Tate. The frames are absolutely gorgeous with an incredible choice!
January 2024 by Ella Killingley
Very helpful!First prescription and frames- made much easier by brilliant service. Simply couldn?t have chosen without them- thank you!
January 2024 by sandra cahill
Excellent service
December 2023 by Gift Oifo
I loved how it looked inside it was so cosy, I felt so comfortableAnd the staff where so nice
December 2023 by Imogen Leonard
I ordered glasses from Ace and Tate, i had already had my eyes tested and glasses from Specsavers but wanted a second pair. My frames were sat in the store for 4 weeks having not received any communication that they had arrived. I do have quite a strong prescription so had got the premium lenses to avoid them being too thick. The lenses hung over the inside of the frames exposing the sharp edge of the lenses. From the get go the customer service was lacking and they didn?t even check the glasses on me before sending me away. Once trying them on and persevering with them, they gave me extremely bad headaches so I knew something wasn?t right with the prescription. I took them in today after having had them for a year and the member of staff was no help whatsoever and asked if I wanted to give the glasses back with no reimbursement. I left with the frames to go to specsavers to get them to put in new lenses. Very disappointed, spent £160 for glasses that aren?t usable and awful customer service. Won?t be back
December 2023 by A P
Great staff: friendly, knowledgable and honest (?? no your head is too big for those frames?er, those frames are too big for your head.?
October 2023 by Shamsullah Shams
"The staff has been exceptionally supportive and kind. The product boasts outstanding quality, and their wide range of glasses caters to various styles. The entire journey, from purchase to collection, was remarkably seamless."
October 2023 by Get This
Optician wasn't impressive. Half way through the eye test it transpired that she hadn't tightened/fixed the arm that pulls to your face so this had been gently shifting throughout the test and affecting my vision and answers. When i noticed this and said something she said nothing. She also took it upon herself to call my last opticians and "check something" which no-one has ever done before (asking me only to confirm my dob with them) and it was over the top and just pushy. I think she just wanted to show off that she had 'taken' their customer.
September 2023 by Anna McKeever
great service, very good selection of glasses and very friendly and helpful stuff. satisfied with my recent purchase.
July 2023 by Lorna Merrett
Really friendly and helpful staff, and a quick but thorough eye test. Great glasses and vibe in the store as well.
May 2023 by Katie Verge
Walked out with a new prescription and a new pair of glasses ordered in under 30 mins!
May 2023 by Mark Ralston
Good service. Glasses are great quality. I got a pair from Cubitts at same time As I couldn?t decide what ones to get. Cubitts a bit more expensive but you do get a few extras when you pick up the glasses from them which is really quite cool. , I think Cubitts edge it on service for sure, not that Ace and Tate are not good, I think ace and Tate edge it on communication after order. Here I think is where I there is a greater difference and it may well just be the style I chose. But I think the ace and Tate are of a superior quality. They just seem to be better made for me.
April 2023 by Angus Cartwright
Great service from the Eye technician - need to check out there cool selection of Glasses
