“Was looking for specific gifts. Thought we'd pop in whilst in the area. We're 20min drive away. Being diabetic (& on crutches) I needed to use a loo. I asked at the cash desk and was told there wasn't one for public use! I went back to let my husband know, as we'd need to leave and drive to the nearest supermarket! Thankfully, another member of staff (Donna) overheard me, and immediately escorted me to a toilet. If she hadn't done this, we would have left, not returned, and not spent the £65 instore that we did! Donna is worth her weight in gold. Lovely lady with common sense. Not like the member of staff who point blank refused! Simple little thing perhaps, but it does mean we'll return to the store again... Simply for Donnas common sense alone, I've graded this 5*”
Department Stores
“Was looking for specific gifts. Thought we'd pop in whilst in the area. We're 20min drive away. Being diabetic (& on crutches) I needed to use a loo. I asked at the cash desk and was told there wasn't one for public use! I went back to let my husband know, as we'd need to leave and drive to the nearest supermarket! Thankfully, another member of staff (Donna) overheard me, and immediately escorted me to a toilet. If she hadn't done this, we would have left, not returned, and not spent the £65 instore that we did! Donna is worth her weight in gold. Lovely lady with common sense. Not like the member of staff who point blank refused! Simple little thing perhaps, but it does mean we'll return to the store again... Simply for Donnas common sense alone, I've graded this 5*”