December 2022 by Colin Ross
Great friendly, efficient staff
August 2021 by Jambos ram yer 1902
Absolutely terrible bank some staff are great some are terrible and have no manners like a obligation to take your own money out way royal bank Scotland are run are in the dark ages think they forget its public that bailed the lm out after investing our money nuclear arms deals etc
August 2020 by mark kettrick
Excellent Staff, nice friendly and helpful people. However random opening and closing times, opening times differ from when you look up to check the times online. Get the ferling they are keen to close early for any apparent reason.
May 2019 by Margot Smith
Great customer service, very friendly
June 2018 by Lorna Brown
Travelled the six miles again to use the bank .Looked up website especially for opening times and it's closed ..I've been banking with The since I was fifteen years old ..I am now Fifty seven and will be closing my account with you next week .
June 2018 by Peter Young
Previously this would have been a much higher score, however, I absolutely hate the new approach this store has taken to banking. To my knowledge it is a similar concept throughout banking now but it is simply awful.
There are now only ever a maximum of two human tellers at any one time. Including the busiest time of the day, when all the local business owners are trying to sort things before opening up.
Everyone is expected to use the machines on the wall to make any deposits or withdrawals. However, currently there is only one of the three machines actually working.
When I asked what would happen if the amount the machine says I have and the amount I think I have are different, I was told by the reception advisor that I would have to ask for help. I fail to see how this new system is of benefit when 66% of the machines do not work, and they need support by a paid worker when things go wrong anyway.
Should have just stayed as you were, royal bank of Scotland.
On the bright side, the staff are friendly as a majority. Just a shame about the rise of the machines!
