January 2024 by W Brydon
Possibly one of the worst post offices in the Biorders. For a Main post office in the biggest town it is terrible. SHort hours, poorly trained staff. Very poor Royal Mail. Try going north to STow for instance, so much more professional and helpful.
September 2023 by Toyin Adu
Terrible customer service, I wanted to purchase postal order and delivery envelope, I was trying to make jokes about the change in price I was met with a brick wall, Sad.I thought she was being racist apparently there has been complaints.
July 2023 by Sheelagh Law
If I could give zero stars I would!!!! The experience was unbelievable. To start with the lady in front of us had a broken arm and leg and was asked for proof of signature when buying euros which was near impossible. She had to take her brace off her arm to attempt this and it was so painful her whole body was shaking. No compassion at all from the staff member. My two granddaughters were getting their money changed and one of them had cash she had made in tips from her job. The staff member looked at it and said we don?t count cash?. You need to bag it and practically threw some empty money bags under the glass. The customer service was the worst I have seen and the manager should definitely be reprimanding this staff member and sending her in a customer service course.
May 2023 by James Wright
Horrible, nasty, belligerent woman. Hate having to post anything here. Always use other courier services if possible. Even Hermes/Evri are more customer friendly than this horror.Latest example, took item to return using barcode. She refused point blank to scan it. Said I needed to print label myself. Eventually relented and bad temperedly scanned and printed label. As she has done no doubt countless times. Just nasty, argumentative, obstructive and rude. Horrible. Worst place in Galashiels
May 2023 by Alison Lowrie
Not a pleasant experience, served by an unpleasant female with no concept of customer care. Unfortunately only main Post Office in area.
February 2023 by Janis Aumeisters
Been refused service twice, because as manufacturer of products trying to post I've been told that apparently they not been posted in original retail packaging, even tho as manufacturer we dictate what is retail packaging and everything is posted in retail packaging but manager arrogant and said he needs someone call him to tell him otherwise. Does he really needs his hand held by Area Manager or someone, to actually do job he is getting paid to do and provideservice I've been getting in Edinburgh for past 2 years without any issues? Pathetic
February 2023 by Louise Johnston
Please update your website! Took time off work go pick up a parcel, close at 4pm not 5pm.Useless
December 2021 by Lewis
The fact that they ignore the phone is extremely frustrating. Aren?t they being paid to do exactly that and handle people?s post? I just don?t get where the entitled idea that you should just be paid to do nothing comes from.
August 2021 by Jaime MacInnes
I had several (heavy) parcels to post at Christmas to Germany and all of the staff who dealt with me were really friendly and especially patient as I had to go back and forth with parcels to repack and change round some bits to get them sent. Particularly given all of the restrictions in place and the busy Christmas period I can imagine they haven't had the easiest job last year! I am really grateful for all their help in making sure my parcels arrived safely and in time for Christmas!!!
September 2020 by Ghost Man
If you want rude service with barely a smile or even acknowledgment at times, then this would be the place to come.If the staff aren't talking amongst themselves about their taste in food or favourite TV show, they are ignoring customers and grumping about the lack of staff.It's impossible to get them to smile and any politeness they have disappears when you step up to the desk.If you have the choice to go elsewhere, do it.
September 2020 by Gordon Hay
Was in po to send important documents to Spain and was advised by the woman behind currency exchange the quickest and safest way was 54 pounds for 2 day delivery. Needless to say it is now the 28th and still not in Spain but when I enquired about it, of course it has nothing to do with them. What a bunch in there no smiles or hellos, as for the manageress just walks past large queue with head down. Time thePO head office sorted them out.
September 2020 by Jonny Krause
Wow, it certainly makes a big difference depending on who serves you here. It ranges from rude, belligerent and unhelpful, right up to pleasant, friendly and welcoming. I think anyone who has been into this branch will soon know which one they are being served by!
August 2020 by Carole Kellet
The customer service at this PO branch is extremely poor. No greeting and the member of staff I saw today had very poor communication skills and was most unhelpful. Such a pity the PO branch in Melrose is now closed down. Staff in that branch were friendly, polite and professional.I'm contemplating travelling to another branch some distance away to get service with a smile at the very least.
May 2018 by Louise Clarke
I had some hassle getting my daughters passport at this post office. The man who works there is arrogant and rude! The second time i went in he informed me I could not proceed due to the the date on the photo not matching the date on the form, I asked him why he did not tell me this the first time, he said he tells everyone, well he certainly did not tell me which delayed the passport even further. I do not like going in to this post office and dealing with the depressed bored looking staff! sort it out eh!
March 2018 by Eva Palik
Went out of their way to help me