March 2024 by Paddy O
Fantastic customer service.
March 2024 by Cat
So grateful for all the help over the last few stressful days. From pot hole damaging to screw in wheel. Staff have been lovely and squeezing me in so last minute. Think I've found my new garage, thanks again for everything
November 2023 by Dawn Kk
Got 4 new tyres and a geo. An Impeccable service from Nathalie who is warm, welcoming and very knowledgeable about the job she has done for you.
November 2023 by Sarah Hayden
Annoying rattle on my car due to a loose heat guard. Phoned kwik fit to have it removed, they were able to book me in the next day and I had my car back within the hour. Great, friendly and quick service.
November 2023 by Paul Martin
Temp fix done quickly and for free. What I needed to do for long term fix explained clearly.
October 2023 by Chris Harkness
Called in today late afternoon with no appointment and all the staff (especially Joe) were very helpful and sorted out our problem straight away. Couldn't ask for better service. Would highly recommend to anyone. Thanks Joe - top bloke
October 2023 by Hazel Anderson
I didn?t have much time as I had other plans for the day they changed the oil and I was good to go within the hour, perfect!
September 2023 by Sarah kilcullen
Came on holiday to Northumberland and on our 2nd day had a puncture. Tried a few places and managed to get in at Kwik fit. Really friendly service and very knowledgeable. Great to see a woman mechanic, she was amazing! Thank you for helping us out.
August 2023 by Darren Watt
Kwik Fit garages are not fancy, but I'd argue they don't need to be. They get the job done in reasonable time, and for a reasonable price. Some people complain about the honesty of these kinds of garages, but I've never had a problem in that regard. I appreciate that they explain the problem, and show you the need for a repair. I will keep going back as I find them reliable and convenient.
August 2023 by Sealy MacWheely
Excellent help when I needed an emergency battery replacement whilst on holiday. Managed to replace on the same day despite no appointment and very friendly and helpful throughout. Thank you
August 2023 by Yvonne Mcallan
Best branch I have been to in Scotland Joe, Jordan and Nathalie are always so helpful and nothing is ever a problem. I have had various issues with my BMW 7 series and they have been brilliant ! 5 stars guys and thank you.
August 2023 by Pete T
Thank you to Sally and George who sorted me out with new tyres following one punctured and another damaged tyre whilst on holiday. This hardworking and friendly team got me back on the road ahead of my scheduled slot. Very happy to recommend.
August 2023 by David Blattman
We own a cherished Mercedes Benz SLC200 and live in Tweedbank. I normally wouldn't let anyone work on this car except the supplying dealer, MB Coldstream or, for tyre swap outs, Cleland Volvo in Galashiels (John Cleland, the Principal at the dealership being a man intolerant of mediocrity). However, our son experienced a front nearside sidewall failure in East Lothian with the immediate and total loss of tyre pressure. Mercedes Benz recovery got us home but we needed Michelin Cross Climate tyres for the front axle quickly - I didn't have time to order online, wait for delivery and have my dealership fit them. KwikFit surprised me because, having scoured the internet for local suppliers, they had this tyre and our size in stock, available for fitting immediately. I am always a bit wary of these quick service centres - you hear stories of attempts to upsell and a flaky approach to quality assurance. However, the team at KwikFit Galashiels were truly excellent. They promised that our perfect diamond cut alloys would be treated properly and that their impact wrenches had rubber sleeves, even offering to hand wrench the bolts if we preferred. They were true to their word - the alloy rims were undamaged when the car was returned and a set of before / after images were emailed to me together with the receipt. Usually, when you need something rectified urgently, either cost or quality suffers. Not so on this occasion - the cost was cheaper than sourcing from Black Circles or My Tyres online. The quality of the work was every bit as good as our two premium franchise dealers. To the lady who maintains the tyre stock at the Galashiels Branch - thank you for keeping these All-Season Michelin Cross Climate tyres in stock. To the manager who personally worked on our SLC200, including the proper use of the protective seat covers on our cream leather interior..... you manage a great branch and a good team. If our experience is anything to go by, you can trust these guys with your car too (they had a beautiful 2019 BMW up on the lift when we arrived which inspired confidence when I spoke to the owner while waiting in reception). Thanks again!
July 2023 by Iain Weir
Was greeted by a grumpy?ish person that was saying they were too busy for drop in and would have to make an appointment to come back another day even although I said my tyre is going flat. A tyre fitter walked in during the discussion and said that he would have a look at it which I was very grateful of as a motability customer. The try fitter repaired my tyre and I was back on the road within the hour. It would be a 5* review if it wasn?t for the greeting and unhelpful nature of the first person I spoke to - it was as if they weren?t interested.
June 2023 by Colin Munn
Required 2 new tyres for my van and was passing through Galashiels, so decided to get them done. Staff were friendly and helpful and very quick. Price was good too. Would definitely use them again.
