October 2023 by Philip Richardson
Arrived at 9am and not open ? Then we see one member of staff rushing in late at about 5 past 9. Then we went to order and said we were sitting in. Asked for a medium Mocha to be told they only do large today and was given a takeaway cup. I'm not sure were the cups are? Extremely bad service.
June 2023 by Stuart B
Nice and clean? and staff very friendly.We ordered two Iced Whipped Caramel Lattes, only to be told the equipment that does the whipping wasn't working.This is the 3rd dissapointment in three different Costas in one week. Faulty equipment, card reader not working so cash only and very slow service in another.If the area manager for Scotland/North East reads this, you have work to do !!PS, no hand soap in men's toilet at Gala.
June 2023 by Sheelagh Law
Visit Costa often and always lovely helpful staff. We were in today ? it was very busy? and only 2 staff working, poor girls trying to do everything as it?s normally done with 4 working. They did such a fantastic job but we felt so sorry for them and don?t feel it?s acceptable by the management. Very well done girls. ??
June 2023 by Alan Wallace
Great view over Gala from the Costa window. ?
February 2023 by Jay Majji
One of my best coffee shops.
February 2023 by Keith McLaren
Often overcrowded,long queue, claustrophobic
December 2022 by Andrew Hay
3 on at lunch on Friday. I?ve been waiting in line for 10 mins already and it?s just soooo slooow. Roll on Starbucks when it opens.Vegetarian options: No veggie sausage rolls. Best product they have and none after a 20 minute wait
October 2022 by T & W Mac Travels
Small Costa upstairs inside Next. The baristas are always friendly and you can tell they work hard, especially during peak hours. The coffee is always well made and they have a nice selection of sweets. Free wifi, a handful of tables and chairs, and plenty of parking outside.
October 2022 by Shona Jones
Girls are friendly. They recognise their regular customers and work hard. Pleasure going in. They make it feel like an independent coffee shop and not a chain. Well done to the team
September 2022 by Lauren Thomson
Great Costa, not as much room to sit in due to it being a smaller space within Next. If it's busy you'll struggle for a seat. But good coffee and good food/cakes/tray bakes etc
August 2022 by David Ross
Chairs still on tables at 10.45 am . Some tables not even cleaned or clear. Staff all standing behind counter chatting when plenty to be done. Total unacceptable. Can't wait till Starbucks is up and running. Costa is going down hill so fast . Am going to stop going .
August 2022 by Alastair Macdonald
For the umpteenth time in as many weeks, and twice in the last week, it is once again closed early due to either some disaster with the equipment, a flood, or another Staff Shortage. Pleasent place for a coffee when it's open, but it's a lottery now whether it's open or not, especially later in the afternoon.
July 2022 by Bob Dixon
Manager telling customers lies about ex employee and causing them to find her new job and try to fight them, management need a new huge change, P.s the customers a bigger man and the ex employee is a female, will not be visiting this establishment again until the management changes
July 2022 by Fiona Andrew
Pleasant people behind the counter. Slow service.
June 2022 by Passport220067
Staff always friendly, except the new manager who always seems miserable. Closed again today again, probably staff shortages, or if they are not shut all day, the often close early. Its a gamble now whether they are open or closed from day to day.
