February 2024 by L Duthie
I hope while this establishment is closed over winter the owner of this shop takes herself and some of her staff on a customer service course.I arrived at the shop on a work related matter and while there ordered a take away coffee. The welcome was frosty, a dour stare rather than a smile and a ?good morning?.The coffee was very hot (the only positive) but very bitter.A few days later the owner contacted me and left a series of abusive voicemails and text messages on my mobile phone. I tried to explain to her that the matter she was complaining about had nothing to do with me in my work capacity but she insisted on screaming down the phone and hanging up when I tried to help. Note another reviewer has commented on the slamming down of the phone which she denies.This owner has absolutely no professionalism about her. I expect her business is successful due to location and one off customers (tourism). The lack of pleasantries to customers is a clear indication that they think everyone crossing the threshold won?t be back.I certainly won?t.Update: I expected this blameless and buck passing response from you. It?s a pity google review doesn?t allow voicemails and texts to be posted so I can show your abuse. Calling me a rocket because I stood up to your behaviour. You?re a disgrace. I wasn?t unprofessional in my responses I was merely pointing out that I wasn?t the contact for your complaint but you insisted on screaming at me. And I did buy coffee so I am reviewing you as a customer and my experience thereafter. Everyone in any capacity is a potential customer.
August 2023 by S M
I had lovely hot roast sandwiches great price and even made a bowl for the dog to enjoy great service and friendly staff will be back again in the future when visiting town.Highly recommended.
August 2023 by Jonno Hann
Really nice little spot in fort William for a tasty light lunch with super friendly staff who were great with our one year old. Cheers!
August 2023 by K D
Best fast food in the high street- clean and well present hot toast rolls with choice of sauces in a white roll. Would prefer a brown roll option and crusty rolls/baguette as an option for bigger sizes offerings for the Hungary. Hot and cold drink offerings with inside and outside seating. Great service and friendly. Easy access on the flat. Would definitely recommend. Please like if this helped.
August 2023 by smiler1956
Thought we would try this for a snack before visiting the cinema. Choice of roast meats in a bap. We opted for the pork and apple sauce, with coffee and a cake afterwards. Bit cramped if you stay in, and the pork was a bit fatty for my liking. Service was good and prompt.
July 2023 by edward gall
Manners cost nothing slams phone down cause you tried to make an
June 2023 by leonie Vader - Breeveld
Lovely people , wonderful food and coffee. We went there with our dogs, and they got spoiled with cut-off pieces of meat. Very nice people with good food. We will go back
June 2023 by Marshall Bain
Fantastic hot roast sandwiches..moist and delicious meats, carved while you watch and piled on a fresh roll. Incredibly simple, yet delicious
June 2023 by Sandra McSeveney
We had really great food here yesterday. Very friendly staff too. Certainly would go back.Dietary restrictions: Staff were knowledgeable about allergies and special dietary requirements.
May 2023 by angela J
Great wee cafe brilliant choice of fresh meats / cakes..delicious food/ coffee, lovely service. Will be popping in every time I'm in town. Thanks again angela your running a fantastic wee business here.
May 2023 by James Ballew
What a find!!!! This place is amazing!!! Had the pork and apple, the roast beef and horseradish. It is like having a Thanksgiving dinner on a homemade roll, FANTASTIC!!! It?s a very simple menu which is perfect. We ate here twice and had our food on the table in less than a minute. Extremely friendly staff. I cannot say enough good things about The Hot Roast Company.
May 2023 by Susan O'Neill
Food was delicious, beef and turkey rolls, meat was cooked to perfection. Lemon cake was gorgeous and staff were lovely too. Will definitely call again
May 2023 by Randy Fryland
Delicious, quick, and inexpensive. I paid around $7 USD for a pork sandwich, then walked along the lake with it. It was the first thing I did after arriving in Fort William and it was delicious and convenient
May 2023 by edr89
Fab food, great location, fab service! Food was simple but great, even the dog got his fair share of the offerings from this great place. So friendly and welcoming, certainly a jewel in Fort Williams crown
May 2023 by Betsylinn
Stopped for a quick bite on our way to Inverness. The sandwiches and soup were all homemade and delicious. We had the turkey and the pork and both were perfect. The soup was lentil and delicious. Would definitely recommend to stop for a sandwich!
