March 2024 by karen pugh
Clean and tidy bit dated and bath was a puzzle to work but we used the shower once we had worked out how to turn on hot water. Meals were OK just very repetative.
March 2024 by jb9401 boud
A complicated hotel, first room with no cold water at the sink and a shower without pressure. second bedroom bathroom room with moldy grout cake paper on the floor. Breakfast with a blowing man and horrible food. Fortunately it's only one night. Run
February 2024 by Miima
The staff was helpful and friendly. The bed in the room was really bad and you had to wait for warm water from the shower. The breakfast was tasteless.Walkability: A short distance from the hotel to the shopping street.
January 2024 by Kim Stian Risa
Old hotel that needs a renewed in my opinion, but nice staff and a qute and
January 2024 by Sylwia Kludka
I highly recommend it ? Location in a wonderful place, comfortable room with an amazing view of the lake. The breakfast was tasty and the price for 3 nights was not too expensive. See you Imperial Hotel next time???
January 2024 by Ali McKie
A nice little find in the centre of Fort William, with some definite problems (for our room anyway). Beautiful view over the Loch and Caol, particularly in the morning.Had a standard double booked, checked in and sent up the labyrinthe of stairs.To be clear, if the room didn't have the problems below, this would be a stunner of a hotel, with a very different rating, especially for the price.Room had a rather funky smell as soon as we opened the door, but we were going straight out so didn't investigate.That evening, found that one of the two bedside lamps doesn't have anywhere to plug into, and the other is rusting and falling apart.The next morning, the shower wouldn't run unless you turned the hot tap on then off after starting the shower.And I found the smell. The wall facing the sea was mouldy, to quite a serious degree. There's an obvious defect where you can see water coming into the room, and the wall, curtains, and desk are all disgusting.Was checking out, so mentioned it on leaving, and the management didn't have a chance to fix anything while we were there.Edit: just found a review from 3 months ago, in what looks like the exact same room, with the same problems with the mould and the shower. Make of that as you will.
December 2023 by Zipeng Ye
The waiter was extremely rude. He literally shouted at me when I misunderstood the breakfast time.
December 2023 by Connal MacBride
3 of us went here for dinner a couple of weeks ago. The food unfortunately didn't arrive at the same time. After a lot of waiting, 1 of us was brought our meal, but 2 of us left sitting for around 15/20 mins before ours was finally brought out. Now the food itself was really nice, just a shame about the long wait and food not coming out together.
December 2023 by Ian Reynolds
Lovely room ,reception very nice ,room is warm and clean and staff are very helpful ,the food is lovely would recommend sirloin and mussels in cream sauce,also breakfast is lovelyRooms: Lovely clean and warm
November 2023 by Tracy Young
Hotel is strategically ideal for all aspects of tourism. The food was exceptional as were staff. Best food we've had in a hotel for ages!!Food & drinks: We had choices from Indian, italian and British food just amazing
November 2023 by Steven Dodd
It was ok, the shower didn't work and could only use the bath, but other than that it was a box standard hotel.
November 2023 by Alistair Bell
Good location within Fort William to allow exploration of the town. Staff were polite and helpful. Rooms are a bit tired with lack of attention given to decorating - paint on switches and clear requirement of second coat - and cleanliness - stains on wall.Most disappointing was the lack of hot water in the morning, meaning no full shower. When raised at reception, I was not alone. No partial refund or other concession was offered!
October 2023 by Arabella
Booked this hotel because most others were fully booked. I stayed for three nights and there was black mold on the ceiling above the bed, all over the walls, the curtains, the furniture near the moldy walls, and in the bathroom. I only had hot water in the shower once, and other than that it was two days of cold showers. The location is good considering proximity to the high street and the station, nice to see a view out the window, but most places around here have a spectacular view. For this price, mold, and hot water I would not be back.
October 2023 by F Reid
The outside of this hotel was inviting, it looked freshly maintained. You enter the large lobby and see a nice lounge area and beautiful little bar. In the bedroom the bathroom was freshly installed and beautiful??.. these are the only positives?..ONLY positivesDisliked · The bedroom was maybe once nice, but hadn?t been maintained in years. The walls were stained and covered in marks resembling mildew that someone had tried to wipe off with a baby wipe. Around the small sing bed was a large head board made from faux leather that was discoloured and had been clearly damaged by fire. The room I was in was adjacent to a late night bar/club called the crofter where ridiculously loud music played until 2am, thumping, bass and screaming voices filled my room.
October 2023 by david bednall
Went in this hotel on the 23/10/2023For a drink with my wife son and daughter.I have been praising this hotel for many years but on this one occasion when we went in for the drink the lady at the bar said to my son who is 26 I need to see some form of ID I said to her but my son is 26 and he is buying his mother and father and his sister a drink she refused to serve him so I said okay I will pay for the drinks she then said but I cannot serve him any alcohol in the meantime she had poured me a drambuie a larger and black and a cider she refused to serve my son who is 26So in witch case we as a family walked out and left.That evening we was planning on having a meal for all four of us and drinks in-witch we would have spent over a £100Never again am I going to praise this establishment. And I will never ever call there again.We felt humiliated by this woman at the bar who refused to serve my son.It's ridiculous at his age that he should have to be carrying some form of ID round with him at his age.Good riddance hope you go bust.
