December 2023 by Isabella Watt
Ordered a book online they emailed me to let me know it was ready to be picked all in under 2 hours. Staff extremely helpful and efficient.
December 2023 by Elaine C D'Silva
The employees of this branch are always ready to help with any enquiries, orders and information about all the books.
October 2023 by Laura Swan
What an incredible experience we had today in the Falkirk Waterstones. The lady was so wonderfully helpful, giving brilliant advice on a new genre I wanted to try. She was so knowledgable, so patient and wonderfully interesting. She then helped us out with a kids book I needed for family friend. Then - the ultimate icing on the cake - she showed us the magic Pokémon cupboard (my 8 year old?s eyes nearly popped out). This kind of customer service is exceptional and Waterstones should be very proud indeed to have such fantastic staff. This was the bookshop experience of legends.
August 2023 by Rubén Molina Fernández
I adore Waterstones. This is not my favourite Waterstones, though, even though this one is huge. As usual, it has got many books andlovely staff with great recommendations. But it did not have a couple of the books I was looking for.This store deserves its 5 stars thanks to the magnificent view of the Edinburgh Castle and the Queen Street Gardens from the coffee tables by the top floor windows. Do not miss it!
June 2023 by Happy Face
Such a chill place to come to and just to buy a book or two, the selection they have is excellent too
June 2023 by David Wilson
Nice bookshop, friendly staff with good range of titles.
May 2023 by Justina Ignotaite (Dantess09)
Lovely book selection
April 2023 by chloe
Staff are lovely and an absolute credit to waterstones Falkirk store, nothing is ever too much and very attentive. Fantastic visit today
February 2023 by Carole Farmer
Great shop, lovely helpful staff.
December 2022 by Grant McAllister
Small range and misspelled displays
August 2022 by William Dick
Very helpful staff, couldn't find a book I was looking for so they checked and it wasn't in stock but was coming back in and they reserved a copy, first class service, well done waterstones Falkirk, will definitely recommend
August 2022 by Scott Hardie
Excellent stock of books
July 2021 by Donna Duff
This was the first time we had visited the Falkirk branch and it was a really great experience. The manager was knowledgeable friendly and went out of his way to make you feel welcome, whilst allowing you to browse without feeling rushed. Definitely worth a visit.
July 2021 by Samantha Wilson
Staff are brilliant sadly didn't have a few of the books I was looking for and unfortunately was missing a number of new releases aswell but this may be due to reopening after lockdown
July 2021 by Jessica Paterson
Excellent, knowledgeable and friendly staff. Wide product range as one would expect, including lovely cards + stationery.
