January 2024 by Sharron Newell
I would like it to be easy for people that have learn difficultes
November 2023 by Mr Thomas
ARROGANT, IGNORANT, AWFUL AND POTENTIALLY RACIST!With out any exaggeration...we were TOLD by 4 useless and confrontational staff ( including manager) that we HAD to tell them why we wanted to take cash from our own account!No joke, loud woman demanding we MUST tell her what we were spending our money for and in front of total strangers.One of the staff, who looked at my dark skinned wife and called her a " LIAR " and said " I don't believe this is what you are spending YOUR money on! "ABSOLUTE DISGRACE....I HOPE IT CLOSES AND THESE LOWLIFES LOSE THEIR CUSHY JOBS.
October 2023 by Darren Cross
Excellent service from Jenna. All banking explained very easily and polite. An asset to branch. A very positive young woman, thanks.
October 2023 by Kevin Rankin
Clowns s h I t show
August 2023 by steve o
My first (and last) visit to this branch with my elderly mother, greeted by a staff member who told there was a queuing system and we'd have to wait a while as there was a few people in front of us. Looked chaotic and unprofessional especially with the main greeter having a negative attitude.We actually only waited 4/5 mins max and the lady who assisted my mother was very helpful although I and everyone else could hear why she was in the branch. I also could hear an elderly gent having pin number issues and same main greeter as I call her not helping in any way.Very disappointing but scraped 3 stars because of a pleasant lady quickly resolving my mothers query.
May 2023 by Nik Machen
I don't know if this branch's way of operating is the TSB standard but my last couple of visits here have left a bad taste in the mouth. Yesterday, I went in looking for information about opening a savings account for my daughter. I was told by one of the staff who I have taken to thinking of as bouncers to take a leaflet and scan the QR code where the information should be easy to find. The thing is, I like the idea of dealing with a bank and PEOPLE within it and I wanted advice. The message that I got was that they wanted me out of the bank ASAP.Similarly, I recently went into the branch to withdraw some money. I got past the bouncers and waited for 5 minutes in a line with one other person in it whilst 2 members of staff were floating a till and the 2 bouncers stood in the middle of the room with nothing to do. To cut a long story short, I didn't know exactly how much money I needed, but that it was an amount that had been transferred to my account that morning. I wanted the cashier to have a look at my account and let me withdraw whatever that amount of money was. The cashier told me what the balance was on that account (which was not what I asked) so I withdrew that. The cashier then commented,"You could have just done this at the machine, you know?" And I am sure he was right. But the fact is that I came into the bank, where he was being paid to assist people, for some assistance as opposed to standing at an ATM trying to muddle my own way through menus that I assumed he would be fluent in. Again, it felt like a successful outcome for TSB would be whatever gets you out the door quicker.Truth be told, if it wasn't such a hassle to change banks, I'd have left TSB years ago. Their online services are unreliable and their interest in personal banking is a thing of the past. My daughter's savings account will likely go to RBS/Natwest.
April 2023 by George Brown
Terrible customer service in this Bank. They have forgotten that the money in your account is yours, not there?s. Once I empty my account 30 years of banking with the TSB will be over. Enough is enough.
February 2023 by Allison
Staff are so rude & unhelpful
December 2022 by Peter Marshall
Friendly and helpful staff
October 2022 by ScottishExplorer
Staff there if needed but the lack of outside ATMs is a pain as now everything is done using them as everyone goes online and customer service drops.Haven't had any issues but it's hard when you dont get the proper interaction from banks like you used to. Parking is nearby but as this is a high street location being handy isn't always what everyone wants.
September 2022 by Robert Sneddon
Can no one answer a phone in branch instead of automated call back later
August 2022 by Gillian Burns
Awful customer service, unprofessional. No privacy, pounced on by loud member of staff when we walked in the door. Were told to have a seat because 'all these other folk are before you and there's only 2 of us working today so you will have to wait'. Heard what every customer was in for. Been a customer here for over 30 years and very disappointed. Been into Falkirk branch 3 times for same thing, each time staff give us different advice and still not resolved. Stress levels through the roof.
June 2022 by Morgan Taylor
I think tsb bank is rediculous can?t even say how many times I?ve tried phoning to set up an account and not once has someone bothered to pick up the phone to answer. They should have someone answering they phones to save equating peoples time.
June 2022 by Allison McDonald
Staff are an absolutely atrocious.
December 2021 by Jackie Macdonald
Absolute shambles of a service going on, keep being directed to cash machines that never work properly for paying in cash, other banks are running properly you need to get this sorted TSB!!!!!!
