February 2024 by Michael Fletcher (MICHAEL F)
Far to expensive
February 2024 by Audrey Donald
Excellent service
December 2023 by peter duncan
Great shop and much more personal and caring than the high street giants. More people should use these folks.
December 2023 by Carol Reid
highly recommend staff very helpful thankyou
October 2023 by Nicholas Paul Franks
My wife and I made a significant purchase in January 2023. The customer service during pre-sales through to home-visit/set-up was outstanding. Ross was so helpful. But, more importantly than this, Serafini's after-sales support with Craig and Dean (with some technical/fault issues with our purchases) has provided significant peace of mind. In the digital online/home shopping age of Amazon dot com, this excellence in ongoing customer care has endeared us to long-term custom with Serafini for all our future Sony purchases. Many thanks to all in the Falkirk team. Nick & Mairi Franks
September 2023 by Kev 824
My son had an issue with his Sony earbuds. This was resolved by Dean and his staff with a replacement. The aftersales customer service is great, you are certainly not forgotten once you have made your purchase.
June 2023 by Dorothy Wyllie
Great help perfect owner couldn't do enough for you
March 2023 by Kirk Northrop
Ordered from them online, as they were one of the few places with the item I wanted in stock. All I can say is that I wish I lived in Falkirk.Service was friendly and exemplary, and the item was with the Post Office ridiculously quickly. Unfortunately Royal Mail then left it in Edinburgh for an extra day, but not much can be done about that.It was also very well packed.I wish I had more Sony things to buy.
March 2023 by Robert
I went in knowing what I wanted and received very polite and professional service not trying to up sell or anything like that. I definitely will be back in the future.
February 2023 by Spartacus Naimi
Dear Falkirk Sony Centre Team, I have never taken my time to write a review. But I must say, I was extremely impressed abut your service and communication. I made the order on Sunday night, although I never paid for a tracked fast and next day delivery, the Sony camera I ordered was delivered the following day. Throughout the delivery process I was communicating with Lorraine who was a lovely lady and was answering my emails promptly. you should be proud that sell on a national stage, I am extremely pleased about your professional service and will make sure to buy from you company again. Thank you again for the great work. You deserve more than 5 star!
February 2023 by Jim Cameron
Travelled from Glasgow to Sony Centre Falkirk, on arrival was met by Craig. After expert advice purchased a 55in oled. Tv was delivered and installed as arranged. After installation Craig took time to explain everything nothing was to much trouble, fantastic knowledge, delighted with our purchase. Great service from Sony Centre Falkirk and especially Craig.
February 2023 by Karen Gallacher
I cannot speak highly enough of the service provided by Ross and the team at the Falkirk Sony Centre. Nothing was too much trouble and the standard and level of work was excellent. Would highly recommend.
February 2023 by Daniel Cameron
Follow up visit to view a television that I had seen previously , I was assisted by Lorraine very helpful lady, helped to make up my mind
January 2023 by Sharon Fleming
Craig at the Sony Centre Falkirk and the rest of the team represent among the highest customer service levels and professionalism that I have experienced in a long time ? great customer service like this is rare these days! Craig went the extra mile in terms of customer service; he took the time to understand my specific requirements and answer my many technical questions. Craig?s knowledge was accurate and authentic. His answers were clear and where necessary detailed enough for me to make an informed decision. I was given all the time I needed to test and compare products and there was no pressure selling or the apathy and lack of knowledge that you find with many other retailers. How likely is it that I would recommend the Sony Centre Falkirk to a friend or colleague? It?s a Net Promoter Score of 10 ? Extremely Likely. Thank you for a great customer experience.
December 2022 by Sly F
Amazing service from Craig and the rest of the team, highly knowledgeable, enthusiastic and determined to help you with whatever you need. Will definitely be coming back!
