August 2025 by Chris Brown
I have tried ringing bank of Scotland Falkirk and Stirling 8 times and not answer from anyone.
January 2025 by Kevin Dolan
There are more staff greeting customers at entrance than serving.There is always queues.No idea why 4 staff have to wait at door to greet customers.
August 2024 by Patricia McGeever
An absolute shambles of a branch. I have been a customer for over 40 yrs and have watched it deteriorate especially over the past 6 yrs. Staff are now meeters and greeters instead of serving customers standing in queue. Today a computer was not working and 4 staff stood around it looking at it trying to fix it instead of one person sorting it and the others working and serving customers. I asked Jackie the manager why we could not be served and was told I could have deposited money in the post office. The best way to show your dissatisfaction is with your feet and I am taking my custom elsewhere to the Nationwide. No wonder local branches close when as a customer you are made to feel as if you are an inconvenience.
February 2024 by LDW
Went to Bank of Scotland, falkirk high Street for my Uncle. Member of staff (Jaspal) was so helpful, caring, professional and respectful. Thank you Jaspal for everything.
January 2024 by Preet Whalla
Hi, we use Bank of Scotland from 10 years never had problem before as we stays in Stirling. Stirling staff was so lovely and supportive.we moved here and i am been to deposit some money I didn?t have any bags to sort money into, the lady gave me some bags to sort money out and i just have a seat and they told me very rudely to move away from seat. This makes me panic and very uncomfortable in bank, definitely i will complain regarding this , very unprofessional and uneducated staff who dont know how to speak to their customers. I am been to Royal Bank of Scotland and Tsb in falkirk,never had any issue with them. I hope to get respond for my complaint.
May 2023 by Yasir Ali
Very very bad costumer Service, i never see rude staff like Falkirk branch before.Just waste my one hour only for ID check.
April 2023 by Jackie Blair
The start are great always ready to help
April 2023 by Jp Payne
Had an issue when switching banks from Natwest to Halifax. Was advised by Internet banking team to head to BOS site for help. Met by the slightly eccentric and hilarious Eleanor and I mean that in the nicest way possible!! She handled my query professionally, made small talk with my daughter and ensured I was sorted before leaving the branch and gave me signposting to any additional help if needed. A credit to the bank!!
February 2023 by Stephen Roy Turvey
Would like to thank Laura for the help she gave my girlfriend Audrey over her difficulties,could not have got better and nicer service.Thank you Laura and all at Bank of Scotland at the Falkirk Branch.
July 2022 by Jacqueline Foley
Visited this bank today with my mum for an appointment with Helen. The staff from start to finish couldn't have been more helpful and welcoming.
October 2021 by Rebecca Torrance
Brilliant staff outstanding service always a pleasure ??? 2nd home ?
October 2021 by Giselle
Ignorant staff. Dont know the words sorry when they get things wrong
July 2021 by Riaz Mohammed
Friendly staff who are always available to assist in any way they can.
July 2021 by William Johnston
Staff very helpful ????
July 2021 by John M
It was well organized.
