September 2022 by Codrina Boag
The waiting times here are too long, especially when you have kids with you. You can always see lots of people behind the counter. However, it takes them ages to see you and then to give you your prescription. I don?t think I?ve ever been here for less than half an hour.
July 2022 by Lynda Thain
We had to go for a prescription while on holiday ,as forgot tablets,the staff very helpful and pleasant ,thanks so much for your help ?
April 2022 by kyle kay
Contacted the doctors on Monday and had collect my prescription Tuesday from Rowlands. Went in at 5pm on Tuesday for them to say it?ll be Wednesday. Other than that no other information was given again, Second time this has happened. Always look like they are rushed off there feet. Will be contacting the doctors to start collecting else where, as it happens to my partner aswell Abit hard to arrange work to collect something when they change your collection day without any notice.
February 2022 by Steve Moore
My experience of this shop and reason for one star minimum feedbackWent to collect Prescription today after receiving message it was ready, when I arrived at 1pm was told it cannot be given to me as Pharmacist was off premises for the next 20mins but the lady still took the trouble to check its was there? Which it was, appreciate this is the rule, seems silly but rules are rules. I was frustrated & so felt the need to question why not let people know this as I didn't have 20mins to wait & was told she takes the same 20mins every day from 1-1.20 & its on the signs, I asked which sign and told its in the window, when I checked the signs none of them mention this, I went outside and was about to leave when another member of staff came from though the back and started pointing at the window which got me back into the shop to question again what she was saying, at this point I was told to ?get out of the shop I'm not having my staff spoken too like that? - for the record and it should be on the shops cctv to prove this, I was not rude or abusive in anyway and my tone was stern but calm and i feel the response to me was an over reaction by this staff member, its clear to me that the shop has previous issues with this policy and are almost expecting issues before they happen, this is what I am guessing from previous complaints seen on hereTo add insult I was offered a conversation with the manager by same staff member who accused me so waited a good few mins expecting someone to come through from the back shop but its turns out the pharmacist and manager are the same!! Holding lunch in hand she didn?t really address things and admitted they are waiting for a sign, At this point my frustration was more about the staff member than the sign, this is how these things seem to go, I told her it wasn't good enough and will change over to Ross on Station road and could they cancel my service with them.So Ironically I ended up waiting the 20mins in the end but didn't get the prescription and am now without medication as health centre cannot issue another prescription so soon after this one!!!
December 2021 by jay323
So, it is no wonder we are still struggling to get a grip on Covid when today I witnessed someone delivering prescriptions walk straight into the place and through to the dispensary with no mask and not challenged at all about that. Then the person in front of me at the pharmacy counter was telling the staff she had been suffering from a persistent cough for 7 days and during the whole conversation about what cough mixture might be best to try next, there was shockingly not one mention of a Covid test ?
August 2021 by Robert Bruce
Wide range of products but, waiting for a prescription takes far to long, thats why i changed to john ross pharmacy
March 2021 by Dickie
Wide range of products but, waiting for a prescription takes far to long, thats why i changed to john ross pharmacy
August 2019 by Kathleen Porter
They donâ??t bother telling you items missing from prescription! Iâ??ll not be using this pharmacy again for anything!
June 2019 by Carolyn Davidson
Very slow, big queues and staff wondering sbout looking for prescriptions for ages. I was in 3 times today as an item hadn't been dispensed yet and had to queue 15 mins each time. Was told on 2nd visit that I was too late due to staff lunch, I queued well before that but by the time I got served it was after 1pm. 3rd time I eventually got my prescription after another 15 min wait and search for my stuff. Going to Ross's as I've had enough of this place!
June 2019 by John Johnston
Poor levels of staffing leading to long queues and delays in getting prescriptions filled. Think I'll move pharmacies.
March 2019 by ewan geddes
this place helped cure my gayness
October 2017 by Luke Sears
VERY slow and confused staff. Took my prescription in and 3 hours later had lost it. Spent 40 mins looking for it. Found it eventually, very apologetic but not the first time they had misplaced something. Lots of old gals doing a job which is great but the actual service was poor.
August 2017 by DAF 77
Good service. Variety of gifts, toiletries, and healthcare products. Can be busy leaving you reluctant to ask any questions or advice requests you may have.
March 2017 by Ed Spears
VERY slow and confused staff. Took my prescription in and 3 hours later had lost it. Spent 40 mins looking for it. Found it eventually, very apologetic but not the first time they had misplaced something. Lots of old gals doing a job which is great but the actual service was poor.
February 2017 by Adam Styles
Good gifts, pharmacy, newspapers and post office
