January 2024 by DomJordan101
Served today by Karen. What a lovely friendly member of staff who sorted my refund out with minimum fuss. A great example of how customer service should be. Thank you so much!!
November 2023 by Alison A
Visited Next Elgin today and was served by a lovely helpful, knowledgeable young lady, she could not have been more helpful and placed an order for me in store. An asset to Next. Natasha your rose quartz is really working ?
September 2023 by Laura M
My husband and I were looking forward to trying the new maple latte as advertised by Costa, it's a rare treat for us. Expectations vs reality ? looked nothing like the pictures, virtually no cream on top, no sprinkles and all the flavour sat at the bottom, we were too scared to stir them with the dirty cutlery we were given. We went at a quiet time of day too, so it wasn't too busy. Didn't really get what we paid for. Trays were dirty too.
June 2023 by Anna M
Too little boba balls and handed me the cup with the lid half off causing it to spill all over my car but to mention the wait time and they didn?t give me the correct straw for the drink
May 2023 by L17DNK
Catriona was so rude, unwelcoming and quite frankly unacceptable, literally ignored us standing there for ages, she didn't even smile and say be with you in a minute.. then spoke to us like we were a problem! What a terrible service ... AGAIN!!
March 2023 by Tracey M
I went into costa to have a coffee but needed the toilet first , before I ordered . The toilet was locked , no code, just locked. I asked the assistant if I can use the toilet and was asked if I had ordered a coffee. I said not yet I need the loo but I will. I was told, you can?t use the toilet until you have ordered and paid for a coffee! Terrible !!!! My thoughts are with everyone who has continence struggles and can?t hold while they cue up and pay before it is unlocked My thoughts are with everyone who may have a Stoma bag which needs to be changed urgently My thoughts are with any female who struggles with their period and my flood while the cue to pay! How is this respectful and dignified . It?s a human right to use the toilet the service provides when you need to without having beg and explain embarrassing reasons why you need to jump the cue to order and pay ! I get people use coffee shop toilets and they are not customers but?. So? They just may order a coffee or buy a delicious cake while they are there! Costa have now lost a customer, I will never go in that shop again and, I left to buy a coffee somewhere else at a service with compassion and understanding and let me use their toilet before I ordered a coffee ! Review your policy costa ?.. you are chasing the money first , customer service second! Poor poor attitude!
March 2023 by audreyg9
Place was empty but had to sit and wait on my 2 coffees. Then the girl bellowed on me to come get them. Lots of staff on, would have thought they would bring them over after waiting so long.
January 2023 by Sandy A
The staff where very nice and welcoming and there Victoria Sponge Muffins are fantastic. I also ordered a small hot chocolate and was happy with the amount. It was a little to rich for me but that?s fine. Overall I enjoyed my visit to this Costa. Would come again!
December 2022 by adrianovine
Temperature outside was below zero. Snow and ice everywhere (see pic). Was ready to buy food and coffee ar counter and was told we couldn't sit in and eat because of staff shortage. This was despite people sitting and dining in when we arrived and zero cars using in the drive in option for the staff to serve. To deny customers the chance to sit somewhere warm in these circumstances is extremely disappointing and sad to experience.
December 2022 by Thomas Shute
thank u next this is best
December 2022 by Christine Poole
Staff are very friendly and helpful ! It makes such a difference
December 2022 by GarNee
The Retail Park on Edgar Road is the best of all the costs in Elgin. The staff are always friendly and helpful with nothing being too much of a hassle for them. Have been there many times and witnessed so many rude people who expect far more than is practically possible. The staff work hard, and very well within the limits, they are given by Costa's head office. They apologise if you have been waiting and will try to accommodate all even when they get really weird requests. When all is said and done, they are a fast food establishment, and if you want a gourmet meal don't go to costa, but if you want good food at affordable prices with great coffee served by a brilliant group of people you know where to go. A good example of how brilliant they are, was when my wife was ill and needed some ice water, we asked one of the staff who was clearing the table if it was possible, his reaction was nay bother. He went off and came back a few minutes later with the glass of water and just the right amount of ice. He even came back to check on us later. Not had such service in many other costs! Thank you
November 2022 by C6219KTandrewr
Arrived at Elgin Retail Costa, closing hours states 1730 (arrived at 1620) only to be told takeaway only as they are closing. Even the boy on counter had to ask the lady in coffee machine if he shouldn?t take the order as she was cleaning everything down. Very grudged service and not even a thank you. Awful visit and we will not be back!
October 2022 by Seaside44731575675
Bought a couple of the Costa cups as had a long journey. Second stop was Elgin Costa and was told that they weren?t allowed to fill dirty cups. Fair enough if that?s their rules but guys gave impression they just didn?t want to rinse the cup and filled them dirty. Poor attitude, indifferent to customer service, faces like slapped bottoms. And @Costa what?s the point of refillable cups if you won?t fill them in a drive through?
July 2022 by LIZZY
Highly recommend next. Think they are the only shop that does next day delivery! Managed to get a pair of beautiful gold heels for a wedding tomorrow and I only ordered them late last night. Shopped a few times here and can?t fault the service. Although there on the more expensive side you can?t complain about the quality. You literally get what you paid for! Thank you again
