March 2024 by M H
I have been in this particular Costa 2 or 3 times now, and each visit has been a good few months apart and each time I have been I have found it to be understaffed, you queue for far too long and it is dirty. The floors are always littered with food and the ladies toilet is awful, the stench of urine is terrible.
March 2024 by Robert Bruce
Always a good serviceDietary restrictions: I am Coeliac and they do have GF snacks
February 2024 by Diane Rhind
My son and I visited this Costa last Tuesday 9th January late afternoon and was served by Max. Max was a lovely young lad, who was very friendly, helpful and polite.Parking: Plenty of spaces just outside cafe
January 2024 by Claudia Bach
The lights are horrible in here but other than that it?s great :3
December 2023 by Paul M
I'm lost for words, food hygiene was awful having meat liners on the vegetarian chopping board, brand standards wasn't met for drinks, employees with unwashed hands touching the rim of the cups and allergens not met to the requirements on coffee what is very scary to think about.The bar was very unhygienic for a food establishment!Coming from an employee from costa in a diffrent district more training needs required ASAP !
December 2023 by Paddy Davidson
The coffee was awful this morning..
December 2023 by Charlotte Chambers
The young staff are not able to handle the busy periods and are often very slow and not really concerned about speeding up for a quick service.I have walked out many times because of standing in a non moving queue. And I can see the staff just bumbling around.There never seems to be a team leader or manager in either.The cafe it self is clean and comfortable nice meeting place if your not on a time constraint.
October 2023 by Laura McKenzie
Was looking forward to trying the new maple latte, I don't usually do fancy coffees but the photos of this one looked delicious. Expectations versus reality ? looked nothing like the photos, was barely any cream on top, no sprinkles at all and all the flavour was sat at the bottom. Was too scared to stir it too as the cutlery was dirty.The place wasn't busy at the time, we were quite early. Bit disappointed.
September 2023 by Laura M
My husband and I were looking forward to trying the new maple latte as advertised by Costa, it's a rare treat for us. Expectations vs reality ? looked nothing like the pictures, virtually no cream on top, no sprinkles and all the flavour sat at the bottom, we were too scared to stir them with the dirty cutlery we were given. We went at a quiet time of day too, so it wasn't too busy. Didn't really get what we paid for. Trays were dirty too.
June 2023 by Fiona Malcolm
It was lovely - cool temperature (appreciated in the heatwave), great coffee and cake, served by a smiley young woman - and the best part? NO music! I could sit in peace and enjoy my coffee :)
June 2023 by John Forrest
Clean good service but the prices are getting high. 2 medim lattes and 2 baken rolls £14. Odds I can get a main meal for that in a restaurant.
June 2023 by Anna M
Too little boba balls and handed me the cup with the lid half off causing it to spill all over my car but to mention the wait time and they didn?t give me the correct straw for the drink
May 2023 by L17DNK
Catriona was so rude, unwelcoming and quite frankly unacceptable, literally ignored us standing there for ages, she didn't even smile and say be with you in a minute.. then spoke to us like we were a problem! What a terrible service ... AGAIN!!
April 2023 by Jacqui Cutter
Coffee tasted strong and burnt! Food very mediocre, some chairs are badly food stained. Hard working friendly staff. Free parking.
March 2023 by Tracey M
I went into costa to have a coffee but needed the toilet first , before I ordered . The toilet was locked , no code, just locked. I asked the assistant if I can use the toilet and was asked if I had ordered a coffee. I said not yet I need the loo but I will. I was told, you can?t use the toilet until you have ordered and paid for a coffee! Terrible !!!! My thoughts are with everyone who has continence struggles and can?t hold while they cue up and pay before it is unlocked My thoughts are with everyone who may have a Stoma bag which needs to be changed urgently My thoughts are with any female who struggles with their period and my flood while the cue to pay! How is this respectful and dignified . It?s a human right to use the toilet the service provides when you need to without having beg and explain embarrassing reasons why you need to jump the cue to order and pay ! I get people use coffee shop toilets and they are not customers but?. So? They just may order a coffee or buy a delicious cake while they are there! Costa have now lost a customer, I will never go in that shop again and, I left to buy a coffee somewhere else at a service with compassion and understanding and let me use their toilet before I ordered a coffee ! Review your policy costa ?.. you are chasing the money first , customer service second! Poor poor attitude!
