January 2024 by Kayleigh Gordon
Staff were incredibly friendly, knowledgeable and helpful. Broke down everything and even had chocolates for the kids. (Plus my carpet is lovely!)
December 2023 by Kelogs93
Staff tell more personal life story than they should.. always a problem for example the computers aren?t working, very little staff.
December 2023 by Marty Clifford
Fantastic service and very friendly
December 2023 by Susan Wood
Excellent service by Luke, very friendly and a credit to Carpetright.
December 2023 by Amanda Price
Excellent customer service. Lots of care and attention to the underlay (tootsie test) to ensure best option selected, going over various choices and explaining everything. Giving great advice and happy to help with queries.
December 2023 by Adele W
Ordered 3 lengths of vinyl and for it to be laid. Fitter only came out with 2 of them not 3 and now been told they can't fit 3rd for a month and so asked for it to be delivered to find that it will only be delivered if they are in area and don't know when that will be. Absolute rubbish it should have all came the first time they came out not left one at warehouse.
November 2023 by Thomas Boles
Great choice of flooring for all your needs ? ?
November 2023 by Robbie M
Very helpfull, excellent service
October 2023 by Chloe Campbell
We dealt with Luke after hours of looking at different colours of carpet! He used his knowledge of different colours of beds to advise us on the best option! He made the choice so much easier and simple! I would definitely 10/10 recommend!!
October 2023 by Nicole Allan
Delighted with out experience today, got some lovely laminate and underlay. The store staff was accommodating and made us feel comfortable. Very good customer service.
October 2023 by Hugh Gordon
Absolute con! I purchased lamanate flooring £1800 I was told that was all in underlay fitting ect. I went ahead with the deal. An indipendent flooring guy came to fit it and done a great job however after it was fitted he said I needed to pay him for the fitting a further £450 conner mcleaod the manager at the Elgin branch totally conned us he told us £1800 was everything as well as fitting. He obviously loves the commission money and made the deal sound great by not adding the fitting cost. The flooring fitter said it happens all the time. I'm I. The process of a formal complaint
October 2023 by Jen Brown
Good service made everything easy for buying carpets for our first house
August 2023 by graeme roger
Great service, straightforward purchase, good advice, would use again (carpet not fitted yet but purchase and store experience all good.)
August 2023 by T Mor
Luke was fab, great advice and came away with exactly what I needed
August 2023 by Amy Gillespie
Fab experience, Luke was very friendly and helpful!