February 2024 by Claire Gillies
Would not recommend going here. The wait times in que are horrendous, and when you go to collect your prescription that your told is ready you've to wait another 15/20 minutes for it to actually be made up. Recently I was waiting at the till for 15 minutes to pay for an item 2 staff walked past me and never acknowledged me. I felt it was so rude so I put item back and had to go to boots in town for the pain relief the day after. I will not be visiting this store again.
November 2023 by Ian Marshall
Service is always slow and seems to be getting worse.
November 2023 by Colin George
Not a great service anymore, try phoning don't answer, put in a prescription over a week ago, normally done within 3 working days and a text is sent to say its ready, now as of 30th October 2023 and still no text.
October 2023 by Karen Sinclair
If I could leave them no stars I would. The staff ignore you and when they do speak they're rude. They send a text to say your prescription is ready, when you turn up you have to queue for the best part of an hour just to be told your prescription isn't ready and you have to wait another 20 minutes for it to be made. No point in phoning ahead to ask because nobody answers it anyway.
October 2023 by David Sinclair
Customers are an inconvenience. Staff seem to be there to chat amongst themselves. Only 1 customer dealt with at a time when the other staff could be helping other customers. No queuing system. Long waits, unless you are a regular or an addict, then you are seen instantly.
October 2023 by Tomo Budd
This place is shocking how long the wait times are plus really long ques which are normally out the door, Repeats are normally late and if try call them to see if everythings in and okay you never get an answer. When in store seems like staff have nothing organised for people and would rather just spend more time standing about chatting to each other, Better off going to another chemist that will actually help
October 2023 by David White
Shocking waiting times - queues snake down the aisles and all the way to the front door. They don't help themselves with poor organisation of their systems. I went there to simply pick up my child's asthma prescription and they were looking for ten minutes. I overheard one of the staff say "everything's all over the place - we don't have any system in place".
October 2023 by Heather Jordan
Never advertise if they're shutting early due to "staffing" issues. Don't have a Facebook page so often get there and it's shut!Can't cope with the demand
July 2023 by blair cumming
The staff are always nice but unfortunately the service is notoriously slow. It doesn't help that the local surgery doesn't put the prescriptions through when they say they're going to be.
April 2023 by Kable Games
When trying to call have to call a few times like this morning called 3 times at different times and no answer. I have to rely on them delivering my medication
November 2022 by Laura McNally
Not short staffed, they're not physically big enough. The staff are doing all they can but such a small building is setting them up to fail.Need a second till and bigger pharmacy for the team to work in. I booked a flu jab and the woman was initially "busy with prescriptions" and they were clearly manic. I was told i had to join the main queue, there were 6 people in front of me, 3 on chairs waiting and it took 15 mins to see me at the till. Then, I had to wait for the fluid to reach room temperature.The appointment itself was great. Nice lady, good chat, very happy. Admitted that she " would love to say it's been manic today but it's actually manic all the time".No toilet.One guy popped in to buy shampoo, had the cheek to ask if he needed to queue to pay and they let him jump in front of 5 others who were queueing already!! I would have been irate and I would have spoken up at that point had I been in the queue but I wasn't and nobody else commented.Having somebody on a mobile till ( a tablet) who could take prescriptions and card payments would be ideal and they could help thin the queue for the others.
April 2022 by Lesley Russell
Service appallingly slow with no thought for patient confidentiality. No effort to assist by offering alternative product even when told customer in pain.
March 2022 by Jordan Edge
It is possibly one of the worst pharmacies I have been too, I have been picking up medication off them for few years, and I have never once been served in under 15 minutes, normally have to wait 30-40 mins when there is like 4-5 customers in the pharmacy at the time. The SLOWEST service I have ever seen.
January 2022 by Nick Johnston
Wonderful service from staff, busy little chemist so always lots going on which is understandable but friendly service always known by name which is nice can't fault them at all :)
January 2022 by Dawn Raymond
Staff ace! Looks like always short staffed the shop itself is taking a hit it is such a mess
