March 2024 by Nicola Gordon
Today I visited the tui branch to book a holiday to new york the lovely friendly lady called Debbie served me today and she did all she could to help me book with ease. Thanks so much
March 2024 by Dianne Moody
Very helpful and informative staff. We were seen straight away without having to wait. Louise took time to go through our options and listen to our needs. An excellent service and much more productive than going online.
March 2024 by Audrey Gebbie
Excellent in store service from Gillian today. Thanks again for being patient with my decision making .
March 2024 by David Manson
Both my wife and I had a very enjoyable experience booking our cruise with Lois. Very professional and knowledgeable Lois was so friendly and helpful.
March 2024 by Mrs Macd
Huge THANK YOU to Gillian for making our Summer 2024 booking to Kos for us yesterday ??She was absolutely fantastic, so patient and helpful & took all our requests on board and found us an amazing holiday that the whole family are so excited about ??????Thank you again x
February 2024 by Jordan Manton
Excellent service from Fiona who went over and above to rectify an issue with our holiday. Was close to cancelling until Fiona managed to fix the problem after numerous unsuccessful calls to the Head Office.
February 2024 by Gill Musgrove
Fabulous service once again from Mandy! Mandy, as always, was incredibly helpful in assisting us book a holiday to Florida. Other staff were also great at passing on their tips and experience. We have been booking holidays with Mandy for the last 10 years and so appreciate her help and knowledge - thanks so much Mandy! Would definitely recommend using TUI Gyle Edinburgh.
February 2024 by George Scott
Well looked after by Louise and a great cup of tea from the young man. Great customer service with key focus on what we wanted and sharing all information required. Booked in this store 4 times now and would not go anywhere else.
February 2024 by Emily Primrose
Went in and didn't expect to get an appointment or a holiday on the same day but thanks to the lovely staff Abigail and Debbie i walked out the same day with a whole holiday booked.Debbie was wonderful, so catering to all my wants holiday and hotel wise. truly incredible service. they did everything possible to help me get what i want holiday wise, price, and flight/airport wise. will be booking my next holiday through them forsure. big thanks to Debbie.
February 2024 by Lisa Hennessy
Always get a warm welcome in this store, everyone is super friendly. A big big thank you to Lois and Lisa for helping me book flights to LA for my sons 30th birthday.
February 2024 by Jack Martin
Service advisor Gillian from TUI Edinburgh Gyle branch was so accommodating and professional throughout my experience. I have not been on holiday for a number of years so I was unsure of what type of holiday I was looking for, thankfully Gillian was able to provide me with a range of offers and took the time to answer any questions I had. Gillian was helpful and patient from the start and her expert knowledge helped me to select the right destination for my trip, she was also able to provide me with a detailed breakdown of what was included in the package. I would definitely recommend using TUI Edinburgh Gyle thanks to Gillian?s outstanding customer service, enthusiasm for the job and getting the best deal for me.
February 2024 by Neil Kirkness
Great service from Gillian - booking holiday was easy, quick and professional.
January 2024 by Denise Carr
I went in on Friday and got exactly the holiday I wanted! Staff very friendly (recognised me as a returning customer) and the service I got from Fiona was excellent.
January 2024 by Sarah Roderick
I would like to thank Louise at the Gyle for helping us to plan our family holiday for the summer of 2024. I have spent hours upon hours searching the internet for the best price to suit our budget, with no success. To much to choose from with no expert advice. After only an hour with Louise we came away with several options, now to choose one and take the plunge. Going into a shop speaking face to face is definitely the way forward. There was no pressure to book there and then giving us time to go home and research each hotel and pick the right one for us. Now that Louise has done all the hard work for us all we need to do is ring once we are ready to proceed. Excellent customer service. Why struggle on your own when you can get the experts to do the work for you at no extra cost. Very happy customer.
January 2024 by Adam Quin
We always use this branch to book our holidays and the reason we use it is because of the staff, in particular Mandy, Louise and Susan, Gillian and Ashley. Always pleasant to deal with and get the best deals for us on our holidays and are a credit to TUI. Highly recommended. The customer service is exceptional. We went in to see Gillian and we must say she came up some brilliant ideas and recommendations and we left there having booked 2 x holidays. We are now looking forward to doing something we have never done before and visiting places we have never been despite being seasoned travellers. Gillian & Ashley's input and expert knowledge of the cruise ship we booked was helpful and listening to their experience helped us select the right holiday for us both. No doubt the girls in TUI Gyle are the jewel in the travelling crown. Five Star service every time!
